Customer Relationship Manager (CRM)

Job Description

Title: Customer Relationship Manager (CRM)

Company Name: Runner Group

Vacancy: 2

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Group of Companies, Automobile, Motor Vehicle body manufacturer, Motor Workshop

• Bachelor of Science (BSc)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Group of Companies, Automobile, Motor Vehicle body manufacturer, Motor Workshop

• Strong communication and interpersonal skills.
• Customer-focused attitude and problem-solving ability.
• Good coordination and reporting skills.
• Ability to work with customer databases and CRM systems.

• Manage customer inquiries and maintain strong customer relationships.

• Follow up on sales leads and support sales conversion.

• Coordinate motorcycle booking, documentation, and delivery.

• Handle customer complaints and ensure timely resolution.

• Follow up on after-sales service, customer satisfaction, and retention.

• Manage the daily operations of the call center.

• Maintain customer databases and prepare regular CRM reports.

• Coordinate with sales and service teams to achieve business targets.

• Ensure technical field support and follow up on product-related issues.

• Handle customer complaints through telephone, email, Facebook, and other communication channels.

• Maintain proper customer communication and ensure timely follow-up.

• T/A,Provident fund,Tour allowance,Mobile bill,Insurance,Profit share,Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 3