Customer Relationship Manager
Job Description
Title: Customer Relationship Manager
Company Name: Apon Good Food Ltd
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ MUCH NEED CUNTOMER COMUTICATION BEST SKILL
∎ Day to day planning and report management ability.
∎ Experienced one will be highly appreciated.
∎ Fresher`s are also encouraged to apply.
∎ Must be smart enough to handle any difficult situation that may rise during maintaining teams.
∎ Should have good convincing skill and excellent sales skill.
∎ Should be able to maintain client database.
Job Responsibilities:
∎ Provide excellent customer service and give precise information to the ensure highest satisfaction.
∎ Identify client needs, clarify information and provide solutions.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure service delivery through follow-up process & updating documentation.
∎ Report time to time to the line manager/ management.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Confirm appointment booking through multiple channels.
∎ Handle each & every customer/client with care and sincerity.
∎ Handle critical customers with effective communication skill.
∎ Customer Service/ Appointment settings over the phone on a daily basis as per instruction.
∎ Keeping accounts related to office and factory accounts,
∎ Experienced in using company account management software,
∎ Having social media communication skills,
∎ Adopt new strategy of target fillup along with commission
∎ Holding maximum scale with any product or project sales lead
∎ Follow communication "rules" when handling different topics.
∎ Receive customer complaints and forward the complaint to the concerned department.
∎ Preserve the necessary information of the customer and report accordingly.
∎ Any other job as and when assigned by the management.
Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
Salary: Tk. 18000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Sep 2023
Company Information:
∎ 31 Aug 2023
∎ Apon Good Food Ltd
∎ Address : House: 407/B Malibag, Chawduri para, Dhaka 1217, Bangladesh
( Bill Gates International School opposite )
∎ Business : "Apon Good Food Limited" is an offline platform, in a country of more than 160 million people, safe and pure food is definitely a priority for both present and future generations and that`s where our food platform comes in. We want to ensure healthy and happy life by providing healthy quality food, fast delivery service and excellent shopping experience. By ensuring a healthy life, we want to make our customers smile.
" Apon Good Food Limited" has been around since 2021 From the very beginning, Apon Good Foods Limited has invested in its efforts to ensure safe and pure food at the doorsteps of city dwellers through a rigorous process. In addition, it has created awareness among the people about food adulteration, food safety and healthy eating habits. Since "Apan Good Food Limited" wants to ensure a healthy Bangladesh with a healthy body and mind and bring a smile to people`s faces.
In the process, Apon Good Foods Ltd. now has sauce products and provides home delivery within the city of Dhaka. People can access "Your Good Food Limited" Now Apon Good Food Limited is working to deliver its products to every district of Bangladesh.
In this journey, we have received a lot of love from customers who are the center of our business.
______ Let this love be endless, this is the only hope.
Category: Customer Support/Call Centre
: We are looking for experienced and passionate Front Desk Executive for a reputed Accounts Department/Foods Company/Real Estate company of its Head Office who has experience in Real Estate/Development/Land sector.
