Job Description
Title: Customer Relationship Executive (Male)
Company Name: Abaya and Gown
Vacancy: 1
Age: 18 to 30 years
Location: Dhaka (Khilgaon)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Retail Store, Design/Printing/Publishing, Textile, Boutique/ Fashion, Shop/Showroom
Published: 6 Apr 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Minimum 1 year experience in e-commerce customer service or order management
∎ Proficient in both Bangla and English typing
∎ Strong computer skulls, especially with Google Spreadsheets
∎ Experience with social media management and online customer service
∎ Excellent communication and problem-solving skills
∎ Detail-oriented with strong organizational skills
∎ Ability to work independently and manage multiple tasks
∎ Required Qualifications:
Responsibilities & Context:
∎ Respond to incoming messages and phone inquires
∎ Determine to support or assist customers after sales
∎ Handle & Manage Logistics Calls (Courier & Riders)
∎ Manage Courier entries and Delivery Confirmation
∎ Keep Track of Inventory to ensure stocks
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports
∎ Handle & resolve customer complaints and communicates issues with the team’s help
∎ Set up a positive mind for any other tasks assigned by the management
∎ Understand the needs of business customers
∎ Record sales and order information or enter sales information into a computer system
∎ Review your own sales Performance, aiming to meet sales targets
∎ We are seeking a dedicated E-commerce Customer Service & Order Management Specialist to join our growing team. The ideal candidate will manage customer communications and order processing while ensuring smooth operations of our online business.
∎ website: https://abayaandgown.com
∎ Job Location: Khilgaon, Dhaka
∎ Responsibilities & Context
∎ Respond to incoming messages and phone inquires
∎ Determine to support or assist customers after sales
∎ Handle & Manage Logistics Calls (Courier & Riders)
∎ Manage Courier entries and Delivery Confirmation
∎ Keep Track of Inventory to ensure stocks
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports
∎ Handle & resolve customer complaints and communicates issues with the team’s help
∎ Set up a positive mind for any other tasks assigned by the management
∎ Understand the needs of business customers
∎ Record sales and order information or enter sales information into a computer system
∎ Review your own sales Performance, aiming to meet sales targets
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Khilgaon)
Company Information:
∎ Abaya and Gown
∎ Abaya and Gown, 1st floor, Sundaram Plaza.
Opposite to Square hospital, Panthapath, Dhaka
Abaya and Gown, 574/C, 3rd Floor, Shahid Baki Road, Khilgaon, Dhaka-1219.
∎ www.abayaandgown.com
Address::
∎ Abaya and Gown, 1st floor, Sundaram Plaza.
Opposite to Square hospital, Panthapath, Dhaka
Abaya and Gown, 574/C, 3rd Floor, Shahid Baki Road, Khilgaon, Dhaka-1219.
∎ www.abayaandgown.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Apr 2025
Category: Customer Support/Call Centre
