Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: GETCO Business Solutions Ltd.

Vacancy: 10

Job Location: Anywhere in Bangladesh

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Excel, Illustrator, Photoshop, Power Point, video editing

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ The applicants should have experience in the following business area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Context:
∎ Shift timing rostered (8hours a day)
∎ Part time hours available.
∎ One-day weekend
∎ Public Holidays available

Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Additional Requirements:
∎ Age 18 to 38 years
∎ Both males and females are allowed to apply
∎ Fluency in English will be an added advantage
∎ Bangla speaking must be neat and tidy and must not have any regional dialect influence
∎ ** People with Special dialect abilities are highly encouraged to apply ( Local language of Chittagong, Khulna and Sylhet.)

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Application Deadline: 29 Mar 2021

Company Information:
∎ 28 Feb 2021
∎ GETCO Business Solutions Ltd.
∎ Address : House# 688, Road# 12, Adabor, Baitul Aman Housing Society, Shamoly, Dhaka
∎ Web : www.getco.com.bd
∎ Business : Call Center (Voice & Non Voice Process)

Category: Customer Support/Call Centre

: please apply online with a resume with attached color photo.