Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: GETCO Business Solutions Ltd.

Vacancy: 12

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor of Commerce (BCom), Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): MICROSOFT OFFICE
∎ The applicants should have experience in the following business area(s): Call Center

Job Context:
∎ Shift timing rostered (8hours a day)
∎ Part time hours available.
∎ One-day weekend
∎ Public Holidays available

Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Additional Requirements:
∎ Age 20 to 30 years

Salary: Tk. 9000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 Aug 2022

Company Information:
∎ 14 Jul 2022
∎ GETCO Business Solutions Ltd.
∎ Address : House# 688, Road# 12, Adabor, Baitul Aman Housing Society, Shamoly, Dhaka
∎ Web : www.getco.com.bd
∎ Business : Call Center (Voice & Non Voice Process)

Category: Customer Support/Call Centre

: please apply online with a resume with attached color photo.