Job Description
Title: Customer Relationship Executive (Female)
Company Name: DHS Motors Limited (Authorized Distributor of Honda Cars)
Vacancy: 04
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Graduate in any subject.
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Provide excellent customer service and give precise information to the ensure highest satisfaction.
∎ Identify client needs, clarify information and provide solutions.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Ensure service delivery through follow-up process & updating documentation.
∎ Report time to time to the line manager/ management.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Confirm appointment booking through multiple channels.
∎ Handle each & every customer/client with care and sincerity.
∎ Handle critical customers with effective communication skill.
∎ Customer Service/ Appointment settings over the phone on a daily basis as per instruction.
∎ Follow communication "SOP" when handling different topics.
∎ Receive customer complaints and forward the complaint to the concerned department.
∎ Preserve the necessary information of the customer and report accordingly.
∎ Any other job as and when assigned by the management.
Additional Requirements:
∎ Only females are allowed to apply
∎ Minimum 01-year Customer Relationship Executive/ Sales Co-Ordinator /Front Desk Management.
∎ Strong interpersonal & communication Skill.
∎ Multitasking ability under pressure.
∎ Sufficient knowledge on computer operation & ERP.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2023
Company Information:
∎ 31 Aug 2023
∎ DHS Motors Limited (Authorized Distributor of Honda Cars)
Category: Customer Support/Call Centre
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