Customer Relationship Executive/ Customer Care

Job Description

Title: Customer Relationship Executive/ Customer Care

Company Name: REL-TEX (BD) TECHNOLOGY (Agents of International Brands)

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor Degree/Master's Degree in any discipline, but IT/Computer Science on BSC/Diploma will be Preferred who can develop website/webpage
∎ Skills Required: Excel, Illustrator, Photoshop, Power Point, video editing

Experience Requirements:
∎ 1 to 3 year(s)

Job Context:
∎ Shift timing rostered (8 hours a day)
∎ Part time hours available.
∎ One-day weekend
∎ Public Holidays available

Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels & able to operating Facebook, LinkedIn/Digital Marketing
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Additional Requirements:
∎ Age 18 to 38 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):Customer Service
∎ The applicants should have experience in the following business area(s):Call Center
∎ Freshers are also encouraged to apply.
∎ Fluency in English will be an added advantage
∎ Bangla speaking must be neat and tidy and must not have any regional dialect influence
∎ People with Special dialect abilities are highly encouraged to apply.
∎ Interest on Sales & Marketing at Narayangonj, Gazipur & Chittagong, will be preferable

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 Apr 2022

Company Information:
∎ 27 Mar 2022
∎ REL-TEX (BD) TECHNOLOGY (Agents of International Brands)

Category: Customer Support/Call Centre

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