Customer Relations Specialist (Call and Social Media)

Job Description

Title: Customer Relations Specialist (Call and Social Media)

Company Name: American Wellness Center (Dhaka Office)

Vacancy: 1

Age: at most 40 years

Location: Dhaka (Dhanmondi 32, Sukrabad)

Salary: Tk. 12000 - 14000 (Monthly)

Published: 22 Jun 2025

Additional Requirements:
∎ Age at most 40 years
∎ Experience: Minimum 6 months in a Call Center / Customer Support / Receptionist Role
∎ Proper pronunciation in Bengali.
∎ Customer Friendly Voice
∎ Good knowledge of MS Excel, Google Docs and Google Spreadsheets
∎ Excellent communication and interpersonal skills, and organizational skills
∎ Cool-temper and ablility to handle negative behavior from client with positive attitude.
∎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Must be able to multi-task and work under pressure when needed
∎ Excellent interpersonal, written, and oral communication skills.

Requirements:

Responsibilities & Context:
∎ JOB RESPONSIBILITIES:Moderate company social media profiles and groups by managing comments, messages, etc.
∎ Protect brand reputation and escalate concerns in a timely manner and coordinates decision making from leaders
∎ Collect, analyze, and present data and insights to leadership on all of our social media and customer service platforms
∎ Coordinate with other customer relations specialists on the team for effective output
∎ Answer inbound from customers/patients who want to know about our services with professional tone & attitude
∎ Prepare patient appointments and maintain appointment schedule
∎ Make outbound calls to coordinate patient appointent schedules and for conducting surveysManage and resolve customer complaints, escalate to management when necessary
∎ Keep records of calls and note useful information.

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Dhaka (Dhanmondi 32, Sukrabad)

Company Information:
∎ American Wellness Center (Dhaka Office)
∎ 102, 3rd Floor, Sukrabad Bus stand , Dhanmondi

Address::
∎ 102, 3rd Floor, Sukrabad Bus stand , Dhanmondi

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Jul 2025

Category: Medical/Pharma