Customer Relations Officer (CRO)
Job Description
Title: Customer Relations Officer (CRO)
Company Name: Surjer Hashi Network
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Part-time, Contractual
Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ This is a part-time/contractual role based in different location:
∎ ( Barura, Bogura, Gabtoli, Hajiganj, Maniktola, Melandah, Sreemangal, Tangail, Teknaf, Zanjira, Jamalpur)
Job Responsibilities:
∎ Greet customers as they walk in to seek services and make note about the purpose of the visit
∎ Provide serial number for consultation with the Medical officer or Paramedic and guide the customer accordingly
∎ Verify validity of LCC card holders, and enter information into the discount register
∎ Receive service charges as per listed price for consultation fees (other than from LCC holders) and lab tests as advised by the provider and as per protocol
∎ Fill out all information in the cash memo and provide a copy to the customer
∎ Refer customers to the drug dispensary for purchase of medicines
∎ Hand over cash to the clinic manager or the admin assist from time to time so as not to hold on to excess cash at any time
∎ Refer customers (excluding LAA cardholders) who insists on discounted services, to the clinic manager or the admin assistant for approval
∎ Ensure that clinic waiting rooms are clean at all times and availability of drinking water
∎ Respond to all customer queries courteously and in a friendly manner
∎ Answer queries on the phone when needed
∎ Refer customers to nearest hospital or clinic for other health services not available at the SH clinic
∎ Ensure audio-visual equipment for the health education in the waiting room is working properly
∎ Collect notes and comments from the complaint box and hand them over to the clinic manager or the Admin
∎ Perform other duties as advised by the Clinic Manage from time to time.
∎ Comply with MCP, TIAHRT and Helms policy
Additional Requirements:
∎ Graduate in any discipline.
∎ At least two years of counselling experience with SH or any other preferably in a clinic setting
∎ Charming and smiling personality
∎ Well organized, attention to detail needed
∎ Must know how to enter accurate data in to a computer
∎ A proven track record of honesty, integrity and transparency is required.
∎ Ability to work independently and as part of a team.
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Apr 2021
Company Information:
∎ 12 Apr 2021
∎ Surjer Hashi Network
∎ Address : Abedin Tower, 6th Floor, 35 Banani C/A, Dhaka - 1213, Bangladesh
Category: Customer Support/Call Centre
: A competitive pay package will be provided to the highly deserving candidate.We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment, or sexual orientation. Only shortlisted candidates will be called for an interview.This is an open circular and as such selection processes will continue till the position is filled. Qualified and interested candidates are advised to apply immediately
Source: bdjobs.com
Deadline Expired on 30th Apr 2021
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