Job Description
Title: Customer Relations and Page Moderator
Company Name: China Wholesale
Vacancy: 2
Age: 18 to 30 years
Location: Dhaka (Pallabi)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce, E-commerce Startup, F-commerce
Published: 10 Aug 2024
Education:
∎ HSC, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
Responsibilities & Context:
∎ Monitor and manage online community interactions across social media, forums, and other digital platforms.
∎ Ensure that all interactions align with community guidelines and company policies.
∎ Respond to user inquiries, comments, and complaints in a timely and professional manner.
∎ Identify and report any inappropriate content or behavior.
∎ Foster a positive and engaging environment within the community.Customer Relationship Management (CRM):
∎ Manage and maintain customer databases.
∎ Respond to customer inquiries via email, phone, and social media.
∎ Track and resolve customer issues, ensuring a high level of customer satisfaction.
∎ Analyze customer feedback and suggest improvements to enhance customer experience.
∎ Collaborate with other departments to address customer needs and concerns.
∎ Assist in developing and executing customer retention strategies.Qualifications:
∎ Proven experience in online community moderation and/or customer service.
∎ Strong verbal and written communication skills.
∎ Ability to manage multiple tasks and prioritize effectively.
∎ Familiarity with CRM software and tools.
∎ A problem-solver with a customer-centric approach.
∎ Experience with social media platforms and online communities.
∎ Basic understanding of data privacy and online security practices.
∎ Community Moderation:
∎ Monitor and manage online community interactions across social media, forums, and other digital platforms.
∎ Ensure that all interactions align with community guidelines and company policies.
∎ Respond to user inquiries, comments, and complaints in a timely and professional manner.
∎ Identify and report any inappropriate content or behavior.
∎ Foster a positive and engaging environment within the community.
∎ Customer Relationship Management (CRM):
∎ Manage and maintain customer databases.
∎ Respond to customer inquiries via email, phone, and social media.
∎ Track and resolve customer issues, ensuring a high level of customer satisfaction.
∎ Analyze customer feedback and suggest improvements to enhance customer experience.
∎ Collaborate with other departments to address customer needs and concerns.
∎ Assist in developing and executing customer retention strategies.
∎ Qualifications:
∎ Proven experience in online community moderation and/or customer service.
∎ Strong verbal and written communication skills.
∎ Ability to manage multiple tasks and prioritize effectively.
∎ Familiarity with CRM software and tools.
∎ A problem-solver with a customer-centric approach.
∎ Experience with social media platforms and online communities.
∎ Basic understanding of data privacy and online security practices.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Pallabi)
Company Information:
∎ China Wholesale
∎ 3rd Floor, Ramzannessa Super Market, Pallabi, Mirpur 12, Dhaka
∎ www.chinawholesale.com.bd
∎ China Wholesale is a leading provider of high-quality products sourced directly from China, offering competitive prices and exceptional customer service. Our comprehensive product range spans various categories, catering to diverse customer needs. With a commitment to excellence, we ensure that every product meets our stringent quality standards.
We also have a sister concern, Cosmic Bags, specializing in premium bags and accessories. You can explore our extensive collection at cosmicbags.com.bd or facebook.com/cosmicbag
For more information about our offerings, please visit our website at chinawholesale.com.bd.
Address::
∎ 3rd Floor, Ramzannessa Super Market, Pallabi, Mirpur 12, Dhaka
∎ www.chinawholesale.com.bd
∎ China Wholesale is a leading provider of high-quality products sourced directly from China, offering competitive prices and exceptional customer service. Our comprehensive product range spans various categories, catering to diverse customer needs. With a commitment to excellence, we ensure that every product meets our stringent quality standards.We also have a sister concern, Cosmic Bags, specializing in premium bags and accessories. You can explore our extensive collection at cosmicbags.com.bd or facebook.com/cosmicbagFor more information about our offerings, please visit our website at chinawholesale.com.bd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Aug 2024
Category: Customer Support/Call Centre
