Customer Relation Officer, Call Centre (Contractual)

Job Description

Title: Customer Relation Officer, Call Centre (Contractual)

Company Name: BRAC Enterprises

Vacancy: 1

Age: 22 to 40 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center

Published: 3 Mar 2024

Education:
∎ Bachelor/Honors
∎ The candidate must be a graduate (preferably in English) from any reputed institute with a minimum 2nd class/ division or equivalent result in all academic examinations.

Requirements:

Additional Requirements:
∎ Age 22 to 40 years
∎ Age, education, experiences, and others may be relaxed in case of potential candidates.
∎ Please don't apply if you don't have genuine certificates
∎ Age, education, experiences, and others may be relaxed in case of potential candidates.
∎ Please don't apply if you don't have genuine certificates

Responsibilities & Context:
∎ Take clients call and provide accurate, satisfactory answers to their queries and concerns
∎ Call clients to follow up their conditions and reminders about follow up visits and medicines.
∎ De-escalate situations involving dissatisfied clients, offering patient assistance and support
∎ Following call center “scripts” when handling different topics
∎ Identifying customers’ needs, clarify information, research every issue and providing solutions
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level
∎ Call clients to inform them about the new services and packages.
∎ Utilize resources to troubleshoot and resolve patient issues
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
∎ Take clients call and provide accurate, satisfactory answers to their queries and concerns
∎ Call clients to follow up their conditions and reminders about follow up visits and medicines.
∎ De-escalate situations involving dissatisfied clients, offering patient assistance and support
∎ Following call center “scripts” when handling different topics
∎ Identifying customers’ needs, clarify information, research every issue and providing solutions
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level
∎ Call clients to inform them about the new services and packages.
∎ Utilize resources to troubleshoot and resolve patient issues
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Skills & Expertise:

Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health and Life Insurance, Festival Bonuses, Contributory Provident Fund, Day Care Center, Paternity/Maternity Leave, Transportation Facility, Gratuity and others

Employment Status: Contractual

Job Location: Dhaka

Job Highlights:
∎ This is a contractual position.
∎ Job Location is Kazipara
∎ This is a contractual position.
∎ Job Location is Kazipara

Read Before Apply:

BRAC believes that everyone we work with including our staff, programme participants, partners, and the communities have the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation including sexual exploitation and abuse (SEA). We uphold human dignity and inclusion for all, regardless of age, race, religion, gender, disability, ethnic origin, or socio-economic condition. As an equal-opportunity employer, we actively encourage applications from gender-diverse individuals and people with disabilities.Selected candidates will have to go through a rigorous reference and background checking process