Customer Relation Executive

Job Description

Title: Customer Relation Executive

Company Name: Walton Service Management System

Vacancy: 10

Job Location: Anywhere in Bangladesh

Employment Status: Contractual

Educational Requirements:
∎ Graduate or Post Graduate from any reputed University

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Face-to-Face Customer Support
∎ The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Engineering Firms

Job Responsibilities:
∎ Product receive & delivery
∎ Call attending
∎ Receiving customer complaint and forwarding the complaint to concern dept.
∎ To provide product information to the customer
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ To follow up after sales service related email and replying the email from customers
∎ Reporting day to day activities to the concern authority
∎ To handle customer with effective communication skills.
∎ To provide excellent customer service and give precise information to the customer.

Additional Requirements:
∎ Age 22 to 28 years
∎ Both males and females are allowed to apply
∎ Good command on office applications (MS Word, MS Excel, MS Outlook etc.)
∎ Must have to good communication skill on Bangla and English with proper accent
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Must have to multiple tasking ability
∎ Candidate will also be patient and cool-tempered to deal with Customer
∎ Able and willing to work under pressure and meet the challenges.
∎ Self-motivated, hardworking, energetic and result oriented

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Company Policy

Application Deadline: 20 Mar 2021

Company Information:
∎ 18 Feb 2021
∎ Walton Service Management System

Category: Customer Support/Call Centre

: Please drop your details CV along with 02 copies recent color passport size photographs and 01 copy National ID card photocopy to:Chief Human Resource OfficerCorporate Office, Walton Group, Plot No-1088, Block-I, Sabrina Subhan (5th Avenue), Bashundhara, Dhaka-1229.Note: Please mention the applied position on top of the envelope