Customer Feedback Officer (Call Centre)
Job Description
Title: Customer Feedback Officer (Call Centre)
Company Name: A leading automobile company
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Attend phone calls at the call center, answer customer queries and take necessary actions based on customer's queries/requirements.
∎ Provide specific and appropriate information to the customers.
∎ Record after-sales service requests from customers and communicate with the respective service team to ensure on-time service.
∎ Follow up with the customers to ensure successful completion of service and collect Customer Satisfaction Index (CSI) data.
∎ Input and record customer information in the database.
∎ Communicate and cross-check with customers on periodic service, warranty, and other relevant issues.
∎ Generate sales/service leads through phone calls and forward data to the sales/service team.
Additional Requirements:
∎ Age 22 to 32 years
∎ Relevant work experience in call center will be an added advantage.
∎ Good communication skills.
∎ Fluent in Bangla & English.
∎ Computer literacy.
∎ Female candidates are highly encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport Facility
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 2 Jan 2022
Company Information:
∎ 28 Dec 2021
∎ A leading automobile company
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 2nd Jan 2022
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