Job Description
Title: Customer Experience Associate
Company Name: Green Delta Insurance Company Limited
Vacancy: --
Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.
Published: 22 Feb 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Effective communication skills.
∎ Good typing speed (minimum 50 WPM).
∎ Positive service mind-set with helping attitude.
∎ Ability to work under pressure.
∎ Flexibility to work 24*7.
∎ Good Computer literacy and knowledge in office application.
∎ Educational Requirements: Undergraduate Level Student or equivalent.
∎ Effective communication skills.
∎ Good typing speed (minimum 50 WPM).
∎ Positive service mind-set with helping attitude.
∎ Ability to work under pressure.
∎ Flexibility to work 24*7.
∎ Good Computer literacy and knowledge in office application.
∎ Educational Requirements: Undergraduate Level Student or equivalent.
Responsibilities & Context:
∎ Provide one-stop quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Provide one-stop quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Part Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ Green Delta Insurance Company Limited
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Address::
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Mar 2024
Category: Customer Support/Call Centre
