Customer Experience Associate

Job Description

Title: Customer Experience Associate

Company Name: Green Delta Insurance Company Limited

Vacancy: --

Location: Dhaka (Mohakhali)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.

Published: 22 Feb 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Effective communication skills.
∎ Good typing speed (minimum 50 WPM).
∎ Positive service mind-set with helping attitude.
∎ Ability to work under pressure.
∎ Flexibility to work 24*7.
∎ Good Computer literacy and knowledge in office application.
∎ Educational Requirements: Undergraduate Level Student or equivalent.
∎ Effective communication skills.
∎ Good typing speed (minimum 50 WPM).
∎ Positive service mind-set with helping attitude.
∎ Ability to work under pressure.
∎ Flexibility to work 24*7.
∎ Good Computer literacy and knowledge in office application.
∎ Educational Requirements: Undergraduate Level Student or equivalent.

Responsibilities & Context:
∎ Provide one-stop quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
∎ Provide one-stop quality Customer Service through Social Media, Email and Calls to ensure positive customer experience.
∎ Proactively aware/inform customers regarding our products/service.
∎ Capture customer insights and escalate critical issues / complaints and provide timely feedback.
∎ Maintain targeted KPI on a regular basis.
∎ Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Part Time

Job Location: Dhaka (Mohakhali)

Company Information:
∎ Green Delta Insurance Company Limited
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh

Address::
∎ Green Delta Aims Tower: 51 – 52, Mohakhali C/A, Dhaka – 1212, Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 16 Mar 2024

Category: Customer Support/Call Centre