Job Description
Title: Customer Experience and Query Manager
Company Name: Saus Taus
Vacancy: Not specific
Job Location: Dhaka (DOHS Baridhara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in Business Administration, Marketing, or a related field.
Job Context:
∎ Saus Taus is a local sauce and mayonnaise manufacturing company committed to delivering high-quality, flavorful products to our customers. We pride ourselves on our dedication to customer satisfaction and continuous improvement in our products and services.
∎ As the Customer Experience and Query Manager, you will be responsible for overseeing and enhancing the overall customer experience and managing customer queries for Saus Taus. This role requires a dynamic individual who can balance exceptional interpersonal skills with a keen understanding of our products and operational processes.
Job Responsibilities:
∎ Customer Query Management:
∎ Respond promptly and professionally to customer queries, concerns, and feedback through various channels, including email, phone, and social media.
∎ Investigate and resolve customer issues, working closely with other departments such as production, quality control, and logistics to ensure swift resolution.
∎ Maintain accurate records of customer interactions and transactions.
∎ Customer Experience Enhancement:
∎ Develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty.
∎ Collaborate with cross-functional teams to identify areas for improvement in products, services, and processes based on customer feedback.
∎ Implement customer satisfaction surveys and analyze results to drive continuous improvement.
∎ Quality Assurance:
∎ Work closely with the quality control team to monitor and ensure the consistent quality of products.
∎ Address customer concerns related to product quality, coordinating with production and quality control teams to implement corrective actions.
∎ Training and Development:
∎ Conduct training sessions for customer service representatives on product knowledge, effective communication, and conflict resolution.
∎ Provide ongoing coaching and support to the customer service team to maintain high standards of service.
∎ Communication:
∎ Collaborate with marketing and communication teams to develop clear and consistent messaging for customer communications.
∎ Keep customers informed about new products, promotions, and company updates.
∎ Metrics and Reporting:
∎ Establish and monitor key performance indicators (KPIs) to evaluate the success of customer service initiatives.
∎ Prepare regular reports on customer feedback, query resolution, and overall customer satisfaction.
Additional Requirements:
∎ Age 20 to 32 years
∎ Both males and females are allowed to apply
∎ Proven experience in customer service management, preferably in the food manufacturing industry.
∎ Strong communication and interpersonal skills.
∎ Analytical mindset with the ability to use data to drive decisions.
∎ Familiarity with CRM software and customer service tools.
Salary:
∎ Salary: 16,000 (Lunch and snacks provided by office)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Jan 2024
Company Information:
∎ 19 Dec 2023
∎ Saus Taus
∎ Address : Lane 12, Baridhara DOHS, Dhaka
∎ Web : www.saustaus.com
∎ Business : Saus Taus is a leading local mayonnaise and sauce manufacturing company, serving more than 20 flavours in 3 different sizes and delivering condiments all over Bangladesh. It has served over 50,000 customers since its inception and continues to thrive as an ecommerce brand.
Category: General Management/Admin
: If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we invite you to join our team at Saus Taus. Apply today and be a part of our commitment to delighting customers with our delicious sauces and mayonnaise.
