Customer Center Executive

Job Description

Title: Customer Center Executive

Company Name: Shohoz.com

Vacancy: 20

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Care, Customer Support through Phone, telesales

Job Responsibilities:
∎ Advise present or prospective customers by answering incoming/outgoing calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
∎ Influence customers to buy or retain product or services by following a prepared script to give product reference information.
∎ Maintain proper documentation of complaint/request record.
∎ Maintain database by entering, verifying, and backing up data.
∎ Maintain quality service by following organization standards.
∎ Building customer loyalty through follow-up over calls.
∎ Solve customer query through our online platform
∎ Contribute to team effort by accomplishing related results as needed

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Proficient in relevant computer applications and call center systems
∎ Good typing skills both in Bangla and English (Minimum 40 Wpm)
∎ Knowledge of sales principles and methods
∎ Fluent in Bangla and English

Application Deadline: January 25, 2020

Company Information:
∎ Shohoz.com
∎ Address : House 55/B, Road 21, Banani, Dhaka 1213
∎ Web : https://www.shohoz.com/
∎ Business : Launched in 2014, Shohoz (which means ‘easy’ in Bengali) is one of the fastest growing startup companies in Bangladesh backed by renowned VC, Golden Gate Ventures of Singapore.
Shohoz.com is owned and operated by Shohoj Limited which is a leading food delivery, online ride-hailing and ticketing platform in Bangladesh, aims to make life “simplify” to the customers.
Our team of energetic and young professionals with deep expertise in E-Commerce, leave no stone unturned to provide you the best of services at minimal costs through our user friendly mobile app, dynamic webpage and a multi-lingual call center.


Category: Customer Support/Call Centre