Customer Care Officer
Job Description
Title: Customer Care Officer
Company Name: Popular Medical College Hospital
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Answer the patient's query and give the right information
∎ Hand over the task to next shift colleagues who will have on duty.
∎ Any other tasks assigned by management
∎ Give movement of the patient's file.
∎ Receive patients with joyfully
∎ Handle and resolve customer complaints.
∎ Respond promptly to customer inquiries.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Organize workflow to meet customer time frames.
∎ Keep records of customer interactions and transactions
∎ Record details of inquiries, comments and complaints
∎ Record details of actions taken
∎ Prepare and distribute customer activity reports
∎ Maintain customer databases
∎ Communicate and coordinate with internal departments
∎ Follow up on customer interactions
∎ Provide feedback on the efficiency of the customer service process
∎ Any other tasks assigned by management.
Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ First Three (03) Months provisional period, after successfully completing the provisional period the company will decide to permanent the employee.
∎ The applicants should have experience in the following area(s):
∎ Hospital, Diagnostic center, Clinic
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 02 (Yearly) as per company Policy.
∎ Yearly Increment as per company Policy.
∎ Medical as per company Policy.
Application Deadline: April 11, 2020
Company Information:
∎ Popular Medical College Hospital
Category: Customer Support/Call Centre
Read Before Apply: Please do read the Job description very carefully before submit the application.
Source: bdjobs.com
Deadline Expired on 11th Apr 2020
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