Customer Care Officer
Job Description
Title: Customer Care Officer
Company Name: Alpha consortium limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Experience Requirements:
∎ At least 3 year(s)
Job Responsibilities:
∎ Manage online customer queries.
∎ Attend incoming customer calls.
∎ Collect customer feedback by calling them.
∎ To ensure proper feedback as per requirement.
∎ Ensure proper delivery of requirements.
∎ Prepare reports as per requirement.
∎ Other works assigned by the management.
∎ Customer Support Related Activities
∎ Managing a large number of incoming and outgoing calls in a timely manner.
∎ Ensuring customer satisfaction by providing quality service, identifying customer needs, and assisting them.
∎ Carrying out client satisfaction surveys and reviews.
∎ Maintaining sales documentation of all the relevant data.
∎ Online Courier Booking
Additional Requirements:
∎ Proven work experience as a Customer Care executive /Front Office Representative or similar role
∎ Proficiency in Microsoft Office Suite, Google products, social media and other IT tools
∎ Professional attitude and appearance
∎ Solid English in written and verbal communication skills
∎ Ability to take initiatives, to be resourceful and proactive when issues arise
∎ Excellent organizational skills
∎ Multitasking and time-management skills, with the ability to prioritize & execute tasks
∎ Customer care attitude
∎ The applicants should have experience in the following areas: Call Center, Customer Support through Phone
∎ The applicants should have experience in the following business areas: IT/Mobile phone accessorize, Electronic Equipment/Home Appliances, E-commerce
Application Deadline: 10 Oct 2020
Company Information:
∎ 30 Sep 2020
∎ Alpha consortium limited
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 10th Oct 2020
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