Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Padma Consumer Food Product Ltd
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ H.S.C or Graduated from any University
Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Job Responsibilities and Duties:
∎ Answer incoming calls and respond to customer's emails
∎ Management and resolve customer complaints
∎ Identify and escalate issues to supervisors
∎ Provide product and service information to customers
∎ Research required information using available resources
∎ Research, identify, and resolve customer complaints using applicable software
∎ Process orders, forms, and application
∎ Route calls to appropriate resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document, and alert the management team of trends in customer calls
∎ Follow up customer calls where necessary
∎ Complete call logs and reports
∎ Other duties as assigned
Additional Requirements:
∎ Age 18 to 35 years
∎ Only females are allowed to apply
∎ Skills Required: Call Center, Consumer Durables-Sales & Marketing, FMCG Sales & Marketing
∎ The applicants should have experience in the following business area(s): FMCG Sales & Marketing
∎ Effective communication skills
∎ Positive service mindset with helping attitude
∎ Ability to work under pressure
∎ Basic computer literacy and knowledge in office application
∎ Should have the mind to work in shifting basis.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Jul 2021
Company Information:
∎ 8 Jun 2021
∎ Padma Consumer Food Product Ltd
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 7th Jul 2021
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