Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Padma Consumer Food Product Ltd

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ H.S.C or Graduated from any University

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Job Responsibilities and Duties:
∎ Answer incoming calls and respond to customer's emails
∎ Management and resolve customer complaints
∎ Identify and escalate issues to supervisors
∎ Provide product and service information to customers
∎ Research required information using available resources
∎ Research, identify, and resolve customer complaints using applicable software
∎ Process orders, forms, and application
∎ Route calls to appropriate resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document, and alert the management team of trends in customer calls
∎ Follow up customer calls where necessary
∎ Complete call logs and reports
∎ Other duties as assigned

Additional Requirements:
∎ Age 18 to 35 years
∎ Only females are allowed to apply
∎ Skills Required: Call Center, Consumer Durables-Sales & Marketing, FMCG Sales & Marketing
∎ The applicants should have experience in the following business area(s): FMCG Sales & Marketing
∎ Effective communication skills
∎ Positive service mindset with helping attitude
∎ Ability to work under pressure
∎ Basic computer literacy and knowledge in office application
∎ Should have the mind to work in shifting basis.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Jul 2021

Company Information:
∎ 8 Jun 2021
∎ Padma Consumer Food Product Ltd

Category: Customer Support/Call Centre