Title: Customer Care Executive
Company Name: HE Associates
Vacancy: 2
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Data Entry,MS Excel,MS Word
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Customer Support through Phone, Receptionist/ Front Desk
Job Context:
∎ HE Associates Limited is the franchise of SI-UK in Bangladesh. SI-UK is committed to providing free independent advice and support to potential international students applying to study in the UK.
∎ Our international university consultants are fully experienced and trained by trusted university partners and the British Council, and are here to help guide you through each step of the application process to any UK university, college or language school.
∎ Our students` success rate is 98 percent, compared to an overall international applicant success rate of only 55 per cent. With SI-UK, you do not need to apply alone.
Job Responsibilities:
∎ Attending calls and providing necessary information;
∎ Conducting short counselling;
∎ Maintaining students' data;
∎ Communicating students by email, phone and social media;
∎ Providing service through telephone;
∎ Maintaining Facebook page;
∎ Regular follow-up with existing / potential clients;
∎ Analysing customer queries to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Undertaking any task assigned by the Management of the company.
∎
∎
Additional Requirements:
∎ Age 20 to 27 years
∎ Both males and females are allowed to apply
∎ MUST be fluent in spoken, read and write in English, CEFR level C1,(Advanced)
∎ Both males and females are eligible to apply
∎ Hard working and team worker
∎ Applicant must be sincere to work.
∎ Must Able to work in under pressure.
∎ Customer focused and service oriented.
∎ Strong interpersonal communication and relationship building skills.
∎ Excellent knowledge in computer operation.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus: 2
Application Deadline: August 2, 2019
Company Information:
∎ HE Associates
∎ Address : House no. 57/A (4th floor) west, Dhanmondi, Rd No. 4A, Dhaka 1209
∎ Web : http://www.studyin-uk.com.bd/
∎ Business : Education Consultant
Category: Customer Support/Call Centre
Read Before Apply: Please mail your CV with Cover Letter and write "Application:CUSTOMER CARE EXECUTIVE" as subject of your mail
Source: bdjobs.com