Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: HE Associates

Vacancy: 2

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Data Entry,MS Excel,MS Word

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Support through Phone, Receptionist/ Front Desk

Job Context:
∎ HE Associates Limited is the franchise of SI-UK in Bangladesh. SI-UK is committed to providing free independent advice and support to potential international students applying to study in the UK.
∎ Our international university consultants are fully experienced and trained by trusted university partners and the British Council, and are here to help guide you through each step of the application process to any UK university, college or language school.
∎ Our students` success rate is 98 percent, compared to an overall international applicant success rate of only 55 per cent. With SI-UK, you do not need to apply alone.

Job Responsibilities:
∎ Attending calls and providing necessary information;
∎ Conducting short counselling;
∎ Maintaining students' data;
∎ Communicating students by email, phone and social media;
∎ Providing service through telephone;
∎ Maintaining Facebook page;
∎ Regular follow-up with existing / potential clients;
∎ Analysing customer queries to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Undertaking any task assigned by the Management of the company.



Additional Requirements:
∎ Age 20 to 27 years
∎ Both males and females are allowed to apply
∎ MUST be fluent in spoken, read and write in English, CEFR level C1,(Advanced)
∎ Both males and females are eligible to apply
∎ Hard working and team worker
∎ Applicant must be sincere to work.
∎ Must Able to work in under pressure.
∎ Customer focused and service oriented.
∎ Strong interpersonal communication and relationship building skills.
∎ Excellent knowledge in computer operation.

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus: 2

Application Deadline: August 2, 2019

Company Information:
∎ HE Associates
∎ Address : House no. 57/A (4th floor) west, Dhanmondi, Rd No. 4A, Dhaka 1209
∎ Web : http://www.studyin-uk.com.bd/
∎ Business : Education Consultant

Category: Customer Support/Call Centre

Read Before Apply: Please mail your CV with Cover Letter and write "Application:CUSTOMER CARE EXECUTIVE" as subject of your mail

Source: bdjobs.com

Similar Jobs

Sr. Officer - Customer Services.

Customer Service Executive

কাস্টমার সার্ভিস এক্সিকিউটিভ

Customer Service Representative

Customer Service Officer

Customer Support Specialist

Customer Service Representative

Executive (Customer Care and Audit Department)

Online Product Sales Agent / Sales Officer (SO)

Officer/Sr. Officer, Customer Service

Assistant Manager- Import Customer Service & Operations

Customer Service Officer

Education Counselor(Internship)

Customer Service Executive

Coordinator (Night Shift)

Customer Service Representative

Asst. Manager, Customer Care

Manager, Customer Care

Executive, CRM

Tele Sales Executive

Customer Care Representative (Female)

International Call Center Executive (English & Night Shifts Only )

Customer Service Officer

Telesales Executive

Customer Service officer

Call center executive

Call Center Executive (Operations)

Officer - Operations

Customer Service Officer

Call Center Agent (Day Shift) - English & Hindi

Female Counselor

Female Executive- Social Media

Project Coordinator for Telemarketing [International Campaign]

Digital Query Management Specialist

Customer Relation Officer

CALL CENTER EXECUTIVE

Customer Service Representative

Customer Service Executive

Website & Software Sales Executive (Uttara & Motijheel Branch)

Sr. Student Counselor for Canada & Uk