Customer Care Executive (Female)
Job Description
Title: Customer Care Executive (Female)
Company Name: Info Hub Limited
Vacancy: 5
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, HSC, Masters degree in any discipline
∎ Skills Required: Customer Care, Customer Relationship Management (CRM), Customer Support through Phone
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management (CRM), Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
Call Center, Consulting Firms, Immigration & Education Consultancy Service, IT Enabled Service
Job Context:
∎ Clear Concept & Strong Knowledge of Bangladeshi Education Admission System.
∎ 1-2 years of experience in Customer care.
Job Responsibilities:
∎ The candidate should be able to speak comfortably over the phone with customers and clients every day and share information.
∎ Receive customers' and clients' incoming calls and give them support.
∎ Candidates have to make outbound calls to our products or services.
∎ Attending clients' needs, concerns, and complaints and making sure that they are appropriately pursued as per organization rules and regulations.
∎ You are to get involved with a dynamic Customer Support Unit and deal with the customers.
∎ Attend and make large amounts of Incoming/Outgoing calls with clients in a timely manner.
∎ Conducting the calls by following "scripts" when handling different topics.
∎ Identify clients' needs, clarify information, research every issue, and provide solutions and/or alternatives.
∎ Keep records of all conversations in a comprehensible way.
∎ Meet personal / team qualitative and quantitative targets.
Additional Requirements:
∎ Age 18 to 30 years
∎ Only females are allowed to apply
∎ Clear Concept & Strong Knowledge of Bangladeshi Education Admission System
∎ Only females are allowed to apply
∎ Have mentality for work long duration otherwise please don't apply.
∎ The candidate should be self-motivated and dynamic.
∎ Customer conveyance capacity and strong interpersonal communication skill is a must.
∎ You must have a good voice and convincing power over the phone
∎ Have a good attitude and mentality.
∎ Punctuality is a must.
∎ Person with disability are encouraged to apply
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other facilities as per company policies.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Aug 2022
Company Information:
∎ 8 Aug 2022
∎ Info Hub Limited
∎ Address : Road 28 (old) 15 (new) Dhanmondi
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 20th Aug 2022
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