Title: Customer Care Executive (Female)
Company Name: Electra International
Vacancy: Not specific
Job Location: Dhaka, Dhaka (Tejgaon, Tejgaon Industrial Area)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline.
∎ Skills Required: Customer Care
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management
∎ The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Call center agents will be responsible to communicate with customers on a day to day basis to make sales, solve customers' problems related to sales post on a market linkage platform.
∎ Communicate customers regularly in appropriate accent.
∎ Gauge sense of responsibility and achieve the daily target.
∎ Analytic skill and working ability for team development.
∎ Good command in Microsoft office specially excel for daily reporting.
∎ Developed competencies required for service oriented and result focus.
∎ Answer incoming calls and respond to customer's emails
∎ Management and resolve customer complaints.
∎ Sell products and place customer orders in the computer system.
∎ Provide product and service information to customers.
∎ Route calls to appropriate resources.
∎ Document all call information according to standard operating procedures.
∎ Recognize, document, and alert the management team of trends in customer calls.
∎ Follow up customer calls where necessary.
∎ Complete call logs and reports.
Additional Requirements:
∎ Age 20 to 22 years
∎ Only females are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills.
∎ Good reading and writing skill in both Bangla and English.
∎ Applicants have to be Smart, energetic and good communication skill.
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a teams.
Salary: Tk. 12000 - 13000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per as company policy.
Application Deadline: 30 Jun 2020
Company Information:
∎ 15 Jun 2020
∎ Electra International
∎ Address : Tropical Mollah Tower ( 6th Floor), 15/1-15/4, Progati Sarani, Middle Badda, Dhaka-1212
∎ Web : http://www.electrabd.com/
∎ Business : Electra International, we are a leading consumer electronic (CE) business company for 30 years.it has other sister organizations like: 1. Federal Securities & Investment Ltd. 2. Electra International Ltd. 3. M/S Electra International 4. M/S. Kashmir Chemical Company 5. M/S. Sazawa Brothers 6. M/S. Electra Mobile 7. M/S. Electra Furniture 8. M/S. Jalshiry Dairy Firm & Fisheries.
Category: Customer Support/Call Centre
Source: bdjobs.com