Job Description
Title: Customer Care Executive - Female
Company Name: BM Travels And Tourism
Vacancy: 2
Age: 18 to 35 years
Location: Dhaka
Experience:
∎ At least 2 years
Published: 22 Aug 2024
Education:
∎ HSC, Bachelor degree in any discipline
∎ HSC, Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age 18 to 35 years
∎ Excellent communication and interpersonal skills
∎ Ability to handle and resolve customer complaints
∎ Ability to work independently as well as in a team
∎ Familiarity with CRM software and practices Ability to multi-task, prioritize and manage time effectively
∎ Proficient in English and Bengali
∎ Excellent communication and interpersonal skills
∎ Ability to handle and resolve customer complaints
∎ Ability to work independently as well as in a team
∎ Familiarity with CRM software and practices Ability to multi-task, prioritize and manage time effectively
∎ Proficient in English and Bengali
Responsibilities & Context:
∎ Customer support executives manage a team of customer support representatives and maintain customer satisfaction.
∎ They ensure that the team is adequately trained to promote excellent customer service.
∎ Provide round-the-clock customer support through various communication channels, including inbound and outbound calls, emails, and live chat.
∎ Maintain a comprehensive understanding of the company's products and services to assist customers effectively and make appropriate recommendations.
∎ Engage with customers via phone, email, chat, or social media to address inquiries, resolve issues, and provide information about products/services.
∎ Collaborate with colleagues and other departments to resolve complex customer issues, share knowledge, and improve customer service processes.
∎ Exhibit strong communication skills in both Bengali and
∎ English, ensuring clear and empathetic communication with customers.
∎ Provide exceptional customer service
∎ Customer support executives manage a team of customer support representatives and maintain customer satisfaction.
∎ They ensure that the team is adequately trained to promote excellent customer service.
∎ Provide round-the-clock customer support through various communication channels, including inbound and outbound calls, emails, and live chat.
∎ Maintain a comprehensive understanding of the company's products and services to assist customers effectively and make appropriate recommendations.
∎ Engage with customers via phone, email, chat, or social media to address inquiries, resolve issues, and provide information about products/services.
∎ Collaborate with colleagues and other departments to resolve complex customer issues, share knowledge, and improve customer service processes.
∎ Exhibit strong communication skills in both Bengali and
∎ English, ensuring clear and empathetic communication with customers.
∎ Provide exceptional customer service
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ BM Travels And Tourism
∎ 291,Inner Circular Road, Jomidar Pa
lace,Level-3 Fokirapool
Address::
∎ 291,Inner Circular Road, Jomidar Pa
lace,Level-3 Fokirapool
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Sep 2024
Category: Customer Support/Call Centre
