Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Dikkha Online

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning customer accounts across Consumer segment.
∎ Attend in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound communication.
∎ Take sales approach, Identify customer needs to increase customer confidence meeting the target assigned.
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
∎ Work with the team and perform necessary task as per organization requirement.

Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
∎ Strong written and verbal communication.
∎ Analytical mind & attention to detail.
∎ Knowledge of E-commerce industry and computer skill is preferred.
∎ Demonstrated consultative experience, ability to influence, resourceful.
∎ Smart in communication.
∎ Good in Handling Phone calls.
∎ Proactive.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus

Application Deadline: April 4, 2020

Company Information:
∎ Dikkha Online
∎ Address : Road-4, House-5, Banani DOHS
∎ Web : www.dikkha.com
∎ Business : We are the pioneer in online tutoring in Bangladesh

Category: Customer Support/Call Centre