Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Diamond World Ltd.

Vacancy: 07

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ English medium background will be an added advantage.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Care, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting

Job Responsibilities:
∎ Make outbound calls to customers, collecting different types of informations and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
∎ Take complaints and valued suggestions from the customers, follow up properly if and when any issue arises.
∎ Meeting call targets every day and prepare report accordingly.
∎ Assist in present and promote products using solid selling techniques to existing and prospective customers.
∎ Work from the branches and assist customers to try our products if needed.
∎ Any other duties assigned by the management if and when required basis.

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ English fluency is must.
∎ Candidates will have to be attractive and presentable.
∎ Have a Decent typing speed.
∎ Skilled in MS Office applications, standard computer efficiency and email communication.
∎ Ability to work for long hours.
∎ Selected candidate will have to join within 15 days after confirmation.

Salary: Negotiable

Compensation & Other Benefits:
∎ Insurance
∎ Salary Review: Yearly
∎ Festival Bonus 2 (100% of Gross Salary)
∎ Snacks Bill

Application Deadline: March 5, 2020

Company Information:
∎ Diamond World Ltd.
∎ Address : Corporate Office: 68/1 Gulshan Avenue, Gulshan-1, Dhaka -1212
∎ Web : www.diamondworldltd.com
∎ Business : Diamond Jewellery Shop/Business

Category: Customer Support/Call Centre

Read Before Apply: No need to apply if applied previously