Job Description
Title: Customer Care Executive
Company Name: Diamond World Ltd.
Vacancy: 05
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ English medium background will be an added advantage.
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting
Job Responsibilities:
∎ Make outbound calls to customers, collecting different types of informations and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
∎ Take complaints and valued suggestions from the customers, follow up properly if and when any issue arises.
∎ Meeting call targets every day and prepare report accordingly.
∎ Assist in present and promote products using solid selling techniques to existing and prospective customers.
∎ Work from the branches and assist customers to try our products if needed.
∎ Any other duties assigned by the management if and when required basis.
Additional Requirements:
∎ Age 25 to 32 years
∎ Both males and females are allowed to apply
∎ English fluency is must.
∎ Candidates will have to be attractive and presentable.
∎ Have a Decent typing speed.
∎ Skilled in MS Office applications, standard computer efficiency and email communication.
∎ Ability to work for long hours.
Salary:
∎ Tk. 18000 (Monthly)
∎ Maximum BDT 18,000 (Depending on candidate`s education, experience and interview performance).
Compensation & Other Benefits:
∎ Life & Health Insurance
∎ Medical Allowance
∎ Yearly Salary Review
∎ Two Festival Bonuses on Gross Salary
∎ Provident Fund
∎ Leave Encashment
∎ Snacks Bill
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Dec 2023
Company Information:
∎ 19 Nov 2023
∎ Diamond World Ltd.
∎ Address : Corporate Office: Tower of Akash (Opposite of Robi Head Office), House: 54, Road: 132, Gulshan-01, Dhaka-1212
∎ Business : All KInds of Diamond, Gold and Platinum Jewelry Business
Category: Customer Support/Call Centre
: Application shortlisting and an initial interview session will be started before the application deadline. So job seekers are instructed to apply as soon as possible.
