Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Diamond World Ltd.

Vacancy: 05

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ English medium background will be an added advantage.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Customer Care, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting

Job Responsibilities:
∎ Make outbound calls to customers, collecting different types of informations and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
∎ Take complaints and valued suggestions from the customers, follow up properly if and when any issue arises.
∎ Meeting call targets every day and prepare report accordingly.
∎ Assist in present and promote products using solid selling techniques to existing and prospective customers.
∎ Work from the branches and assist customers to try our products if needed.
∎ Any other duties assigned by the management if and when required basis.

Additional Requirements:
∎ Age 25 to 30 years
∎ Only females are allowed to apply
∎ English fluency is must.
∎ Candidates will have to be attractive and presentable.
∎ Have a Decent typing speed.
∎ Skilled in MS Office applications, standard computer efficiency and email communication.
∎ Ability to work for long hours.

∎ Tk. 18000 (Monthly)
∎ Maximum BDT 18,000 (Depending on candidate`s education, experience and interview performance)

Compensation & Other Benefits:
∎ Life & Health Insurance
∎ Yearly Salary Review
∎ Two Festival Bonuses on Gross Salary
∎ Snacks Bill

Job Source: Online Job Posting.

Application Deadline: 30 Nov 2021

Company Information:
∎ 31 Oct 2021
∎ Diamond World Ltd.
∎ Address : Corporate Office: 68/1 Gulshan Avenue, Gulshan-1, Dhaka -1212
∎ Web :
∎ Business : All KInds of Diamond, Gold and Platinum Jewelry Business

Category: Customer Support/Call Centre

: Application shortlisting and an initial interview session will be started before the application deadline. So job seekers are instructed to apply as soon as possible.

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