Job Description
Title: Customer Care Executive
Company Name: Bionic
Vacancy: 10
Age: 22 to 35 years
Location: Dhaka (Dhaka Sadar)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Cosmetics/Toiletries/Personal Care, Real Estate, Handicraft, Healthcare/Lifestyle product, E-commerce, Shop/Showroom, F-commerce
∎ Freshers are also encouraged to apply.
Published: 27 Feb 2025
Requirements:
Additional Requirements:
∎ Age 22 to 35 years
∎ Excellent verbal and written communication skills in [Languages Required: Bengali & English].
∎ Strong problem-solving mindset with a customer-first approach.
∎ Ability to handle multiple conversations simultaneously (phone, chat, email).
∎ Proficiency in online tools, chat systems, and CRM platforms.
∎ High typing speed with accuracy (preferred for chat & email support).
∎ Prior experience in customer service (preferred but not mandatory).
∎ Basic knowledge of mobile operating systems (iOS & Android) for tech-related inquiries.
Responsibilities & Context:
∎ Answer incoming calls professionally and ensure instant customer satisfaction.
∎ Respond to customer inquiries, complaints, and service requests via phone, email, chat, and social media.
∎ Offer detailed product information and recommend solutions based on customer needs.
∎ Maintain a high standard of call quality and ensure effective issue resolution.
∎ Receive and log customer complaints in the system, ensuring prompt resolution.
∎ Provide timely updates on issue resolution and maintain a positive customer relationship.
∎ Collaborate with internal teams to resolve customer issues efficiently.
∎ Assist in marketing initiatives to boost company visibility and customer engagement.
∎ Develop strategies to attract potential customers and enhance retention.
∎ Report on sales performance, market trends, and business growth opportunities.
∎ Maintain accurate records of customer interactions and feedback.
∎ Alert management about critical customer concerns requiring immediate action.
∎ Prepare reports as requested by management to enhance service quality.
∎ We foster growth, innovation, and excellence. As an Operation & Finance Manager, you’ll drive financial stability, efficiency, and strategy in a dynamic environment. Competitive salary, career growth, and a collaborative culture await.
∎ Responsibilities:
∎ Customer Interaction & Support:
∎ Customer Issue Resolution:
∎ Marketing & Customer Engagement:
∎ Reporting & Documentation:
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Dhaka Sadar)
Company Information:
∎ Bionic
∎ House: 1296, East Monipur, Begum Rokeya Sarani, Mirpur, Dhaka-1216.
∎ https://www.bionic.garden
∎ At Bionic, we are driven by a mission to bring about the victory of wellness through the power of nature. Our journey is dedicated to creating a healthier, toxin-free world where every product contributes to your well-being and harmony with the planet.
Address::
∎ House: 1296, East Monipur, Begum Rokeya Sarani, Mirpur, Dhaka-1216.
∎ https://www.bionic.garden
∎ At Bionic, we are driven by a mission to bring about the victory of wellness through the power of nature. Our journey is dedicated to creating a healthier, toxin-free world where every product contributes to your well-being and harmony with the planet.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 Mar 2025
Category: Customer Support/Call Centre
