Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: A Leading Group of Company

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Care

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Care
∎ The applicants should have experience in the following business area(s): Group of Companies

Job Responsibilities:
∎ Serves customers by providing product and service information and resolving product and service problems.
∎ Attracts potential customers by answering product and service questions and suggesting information about other products and services.
∎ Opens customer accounts by recording account information.
∎ Maintains customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
∎ Maintains financial accounts by processing customer adjustments.
∎ Recommends potential products or services to management by collecting customer information and analyzing customer needs.
∎ Prepares product or service reports by collecting and analyzing customer information.
∎ Contributes to team effort by accomplishing related results as needed.

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Online Job Posting.

Application Deadline: 14 Oct 2021

Company Information:
∎ 14 Sep 2021
∎ A Leading Group of Company

Category: Customer Support/Call Centre