CONTACT CENTRE ADVISOR & SENIOR AGENT SERVICE ADVISOR
Job Description
Title: CONTACT CENTRE ADVISOR & SENIOR AGENT SERVICE ADVISOR
Company Name: Carbondyne
Vacancy: 04
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management (CRM)
Job Responsibilities:
∎ OUR 8 HOUR SHIFT INCLUDES - DAY SHIFT (Bangladesh Time 7:00AM till 15:00PM), AFTERNOON SHIFT (Bangladesh Time 15:00PM to 23:00PM), NIGHT SHIFT (Bangladesh Time 23:00PM to 7:00AM) and structure of shifts: 1 person per 8 hour shift
∎ • Manage outbound and inbound calls to and from United Kingdom / Canada / Bangladesh / UAE customers in a timely manner.
∎ Follow communication "Manual" while handling different topics.
∎ Interest and good understanding of how financial services industry operates
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives, resolve the issue
∎ Training/ induction will be provided to navigate through and manage a call centre software system
∎ Keep records of all conversations in our call centre database in a comprehensible way.
∎ Receiving customers' enquirers, selling services / products over telephone as per the instruction provided.
∎ Meet personal / team qualitative and quantitative targets.
∎ Attendance is mandatory and crucial
Additional Requirements:
∎ Age at least 18 years
∎ Both males and females are allowed to apply
∎ Both males and females are encouraged to apply
∎ Punctual
∎ Proficient and fluency in reading and speaking English and Bangla language, with the ability to understand British English Accent. Speaking in British English Accent is also preferred.
∎ Able to speak clearly and persuasively positively, even during negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Professional, courteous and know proper phone etiquette.
∎ Ability to relate with a diverse group of people and handle customer needs with care
∎ Sound knowledge of essential software like MS Word, MS Excel, Email etc.
Salary:
∎ Negotiable
∎ Guaranteed on time payment will be provided.
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ 2 Festival Bonuses after 6 months of probation period.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 May 2023
Company Information:
∎ 11 Apr 2023
∎ Carbondyne
∎ Address : Flat 6B, Plot #08, Road #04, Sector 1, Uttara
∎ Web : https://carbondyne.sg
∎ Business : Carbondyne is software development and support service company specialized in building and manaing payment applications, it is backed by the Signaproe based Carbondyne Pte. Ltd.
Category: Customer Support/Call Centre
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