Contact Center Supervisor (Domestic)

Job Description

Title: Contact Center Supervisor (Domestic)

Company Name: SuperTel Limited

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate from a reputable university.

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call centre training, Customer Support through Phone
∎ The applicants should have experience in the following business area(s): Call Center

Job Responsibilities:
∎ Do you want to work in a fast paced environment where you can work with big corporate brands?
∎ Do you enjoy motivating a team of hard working associates?
∎ Do you know how to make work fun?
∎ If the answer is yes, then come and join our stable, growing company and develop your career as Call Center Supervisor.
∎ Motivate and develop associate with innovative recognition techniques to ensure individual and team performance expectations are met.
∎ Ensure team compliance with quality, productivity and retention standards
∎ Ensure all technical compliance is met according to the campaign requirement.
∎ Write and administer effective formal performance appraisals, performance coaching and progressive discipline
∎ Identify, resolve and escalate concerns (associate, system, client) as needed
∎ Be a champion of innovation and change
∎ Conducts and attends communication meetings
∎ Addresses and resolves associate issues by exercising good judgment and acting as an associate advocate
∎ Completing floor responsibilities such as monitoring , productivity and compliance standards
∎ Model the behaviors and ensure associate are available and working their scheduled hours
∎ (6 Days/Week [Sat-Thur] , Time: 8:00 AM to 06:00 PM)

Additional Requirements:
∎ Age 23 to 35 years
∎ Both males and females are allowed to apply
∎ LEADERSHIP SKILLS IS A MUST !!!
∎ 1 to 3 years experience in a leadership role.
∎ Collections / Customer Service experience preferred.
∎ Ability to prepare report at the end of a shift.
∎ Effective verbal and written communication skills
∎ Ability to handle multiple tasks in a fast paced changing environment
∎ Ability to effectively motivate associates and drive increased performance
∎ Interpersonal skills and Organizational skills
∎ PC skills in a Windows environment
∎ Working knowledge of Microsoft office
∎ Basic hardware and software skill preferred.
∎ Ability to skillfully handle difficult situation
∎ Problem analysis and problem-solving
∎ Adaptability and stress tolerance
∎ Analytical skills
∎ You should have great attention to detail, must be self-motivated, efficient, punctual, reliable and a team player.
∎ PLEASE BRING YOUR ORIGINAL CERTIFICATE FOR IMMEDIATE INTERVIEW

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Salary Package
∎ Tea/Coffee provided
∎ FREE Training will be provided to the eligible candidates ONLY

Application Deadline: September 20, 2019

Company Information:
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center

Category: Customer Support/Call Centre

Read Before Apply: PLEASE COME AND VISIT OUR OFFICE URGENTLY WITH YOUR CV & ORIGINAL CERTIFICATE IF YOU CAN WORK DAY SHIFT FULL TIME ONLY AND CAN SPEAK BANGLA AND ENGLISH. CALL at this number for interview: 01678005505 (MUST BE BETWEEN 10:00 AM-6:00 PM) PLEASE BRING YOUR ORIGINAL CERTIFICATE FOR IMMEDIATE INTERVIEW