Contact Center Executive
Job Description
Title: Contact Center Executive
Company Name: Taskeater Bangladesh LTD
Vacancy: Not specific
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ American International University Bangladesh,North South University,East West University,Bangladesh University of Professionals,University of Dhaka students will get preference
∎ Skills Required: Fluent in speaking English
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Service
Job Responsibilities:
∎ Handle customers calls, answer inquiries, resolve problems and complaints, retain customers, capture compliments, and document all information on customer interaction according to standard operating procedures.
∎ Follow timely proper escalation protocol to ensure timely resolution of customer issues and concerns.
∎ Navigate through multiple systems and multi-task by documenting necessary information in a timely and efficient manner.
∎ Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
∎ Meet and exceed client mandated KPIs (Key Performance Indicators). Must also ensure consistent performance based on a continuous improvement model.
∎ Complete the required training successfully.
∎ Maintain knowledge of functional areas, company policies and procedures.
Additional Requirements:
∎ Person with disability are encouraged to apply
Salary: Tk. 20000 (Monthly)
Compensation & Other Benefits:
∎ Tour allowance, Weekly 2 holidays, Over time allowance
∎ Festival Bonus: 2
∎ Festival bonuses
∎ Vacation allowances
∎ Leave benefits
∎ Excellent working environment
∎ Well-defined career advancement opportunities
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 8 Dec 2021
Company Information:
∎ 29 Nov 2021
∎ Taskeater Bangladesh LTD
∎ Address : CRP Hospital Building, Level 9, Bhashantek Road, Mirpur 14th, Dhaka
∎ Web : http://taskeater.com
∎ Business : Taskeater is a BPO company with more than 800 professionals. We are teaming up with some of the most exciting growth companies all over the world and assisting them in transition to automation. At Taskeater, we build cost-effective dedicated teams for growth companies to help them manage their ongoing manual processes. We ensure that the client’s task is delivered with agreed quality and is managed as efficiently as client’s in-house team.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 8th Dec 2021
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