Contact Center Executive

Job Description

Title: Contact Center Executive

Company Name: IPDC Finance Limited

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following business area(s): Banks, Leasing, Telecommunication

Job Responsibilities:
∎ Attend all inbound/outbound calls on time.
∎ Comply telephone etiquette with clear voice & Appropriately greet all the calls .
∎ Assist in achieving set targets in terms of successful business lead generation through inbound and outbound calls.
∎ Attend outbound business call/tele sales professionally to generate business leads
∎ Ensure extraordinary customer experience
∎ Lock customer complain properly regarding any service
∎ Build up rapport with cross departments, unit heads and other Branch people

Additional Requirements:
∎ Strong communication and inter-personal skills required to convince customers and sell IPDC products.
∎ Creativity in terms of meeting customer demands with existing products.
∎ Excellent coordination skill is required for following-up with all levels of employees including vendors as well.
∎ Ability to write and speak fluently in Bangla and English.
∎ Good knowledge of local Bank/NBFI and regulatory regulations.
∎ Sound knowledge on MS Office Package

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Aug 2022

Company Information:
∎ 18 Jul 2022
∎ IPDC Finance Limited
∎ Address : Hosna Center (4th Floor), 106 Gulshan Avenue, Dhaka - 1212
∎ Web : www.ipdcbd.com
∎ Business : IPDC Finance Ltd. is the first private sector financial institution of Bangladesh established in 1981. IPDC is credited with being the most innovative financial institution of the country partnering in many landmark projects as well as introducing many financial products which were first of its kind in the country. Today, IPDC is a diversified financial institution catering to Corporate, SMEs and Retail market segments.

Category: Customer Support/Call Centre

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