Client Management Executive

Job Description

Title: Client Management Executive

Company Name: Rupayan IT & E-Commerce Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline. (Marketing will get preferable)
∎ Preferred Professional Certification: Diploma completed candidates are also encouraged to apply.
∎ Skills Required: Customer Service, Tele Marketing, Tele Sales

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Tele Marketing, Tele Sales
∎ The applicants should have experience in the following business area(s): E-commerce

Job Context:
∎ General description: Rupayan IT & E-Commerce Ltd. is an innovative digital company. It envisions advancing human life through creative use of digital technology. It focuses on building digital marketplace to connect customers, buyers and seller. We create positive impact on our society through innovation, change, value and experience.
∎ Position Summary: This position is responsible to place Rupayan IT & E-Commerce Ltd. in Enterprise/Business/Corporate segment in Bangladesh. Our platform is a marketplace for business to find backward (suppliers) and forward (distributors, traders, customers) linkage business activities/process. Our market place helps business to search, compare, contact and organize information for value creation and day to day operation.

Job Responsibilities:
∎ Generate outbound calls to provide products and services information to the customers.
∎ Motivate the clients and maintain a good relationship with them.
∎ Receive inbound calls and handle customer inquiries over the phone.
∎ Manage and resolve customer complaints.
∎ Enter new customer's information into the system.
∎ Identify and escalate priority issues.
∎ Regular follow-up with existing / potential clients using software
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Report time to time to the team leader for complicated issues
∎ Monthly/weekly analytical report to the management

Additional Requirements:
∎ Age 22 to 30 years
∎ Only males are allowed to apply
∎ Call center supervisory management
∎ Basic computer knowledge.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other benefits & facilities will be provided as per existing company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Jan 2022

Company Information:
∎ 20 Dec 2021
∎ Rupayan IT & E-Commerce Ltd.
∎ Address : Rupayan Centre, (Level 3, 4, 5, 6, 7, 9, 13, 14, 17, 18, & 21), 72 Mohkhali C/A, Dhaka-1212.
∎ Web : www.rupayangroup.com
∎ Business : Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a centre of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.

Category: Customer Support/Call Centre

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