Chief Executive Officer (CEO)

Job Description

Title: Chief Executive Officer (CEO)

Company Name: Northvale Ltd

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): E-commerce

• Relevant academic qualifications and professional certifications will be considered.

• However, demonstrated leadership capability, business judgment, execution, and measurable achievements will carry significant weight.

• At least 10 years
• The applicants should have experience in the following business area(s): E-commerce

Experience: Extensive senior-level leadership and business management experience required

Candidate Requirements

• A strong track record in executive leadership, business management, entrepreneurship, BPO, IT-enabled services, outsourcing, technology, or a closely related industry.

• Demonstrated experience in building, scaling, or managing a business, business unit, or significant operating function.

• Strong understanding of international business development, sales, client relationship management, and recurring-revenue models.

• Proven financial literacy, including budgeting, cash-flow management, profitability analysis, and capital allocation.

• Experience recruiting and managing teams, setting KPIs, and building accountable organizations.

• Excellent strategic thinking, commercial judgment, problem-solving, and decision-making abilities.

• Strong communication, negotiation, presentation, and stakeholder-management skills.

• Ability to operate effectively in an entrepreneurial environment where resources must be allocated carefully and results must be measurable.

• High standards of integrity, professionalism, accountability, and confidentiality.

• A practical understanding of AI, automation, and emerging technology trends would be an advantage.

What We Expect From the CEO

The successful candidate must be able to demonstrate:

• Business-building capability: The ability to turn a business concept into an operating company.

• Commercial discipline: The ability to acquire clients, generate revenue, and build a sustainable sales pipeline.

• Financial responsibility: The ability to manage initial capital without unnecessary expenditure.

• Operational leadership: The ability to recruit the right people and establish efficient systems.

• Resilience: The ability to adapt when targets are missed or market conditions change.

• Long-term vision: The ability to develop a competitive and scalable international business.

• Personal integrity: The ability to make responsible decisions and communicate honestly with ownership.

Industry: Business Process Outsourcing (BPO); Remote Work & Digital Services

Job Location: Dhaka, Bangladesh

About the Opportunity

We are seeking an accomplished, entrepreneurial, and commercially driven Chief Executive Officer (CEO) to lead the establishment, development, and growth of a new BPO and digital services company in Bangladesh.

This is a leadership opportunity for an individual who can build a business from the ground up, establish international client relationships, develop high-performing teams, manage capital efficiently, and create a scalable and profitable operating model.

The successful candidate will be responsible for translating our business vision into a practical execution strategy, with a strong focus on international outsourcing markets, recurring revenue, operational excellence, and long-term enterprise value creation.

We are looking for a leader who combines strategic vision with hands-on execution, financial accountability, integrity, and the ability to make difficult decisions under uncertainty.

Key Responsibilities

Business Strategy & Company Development

• Develop and execute the company’s business plan, strategic direction, and first-year operating roadmap.

• Identify high-demand BPO, remote work, digital services, and technology-enabled outsourcing opportunities.

• Select appropriate service offerings based on international demand, profitability, scalability, and competitive advantage.

• Establish the company’s market positioning and long-term growth strategy.

• Evaluate opportunities to expand into higher-value technology and digital service segments.

Financial Planning & Capital Allocation

• Prepare detailed financial projections, operating budgets, cash-flow forecasts, and performance targets.

• Manage the initial investment responsibly, ensuring adequate working capital and financial reserves.

• Establish financial controls, reporting systems, and measurable performance indicators.

• Develop a realistic path to break-even and sustainable operating profitability.

• Monitor revenue, gross margins, operating expenses, customer acquisition costs, and return on invested capital.

• Prepare contingency plans for underperformance, delayed revenue, and changing market conditions.

International Business Development

• Develop a structured client acquisition strategy targeting international markets.

• Build relationships with overseas businesses, enterprise clients, agencies, and strategic partners.

• Establish effective sales channels through direct outreach, partnerships, professional networks, and online marketplaces where appropriate.

• Develop a recurring-revenue model based on long-term contracts and client retention.

• Lead pricing strategy, commercial negotiations, proposals, and major client relationships.

Operations & Service Delivery

• Establish efficient operational processes, service-level standards, and quality assurance systems.

• Build a reliable, client-focused service delivery organization.

• Implement productivity measurement, workflow management, performance reporting, and continuous improvement.

• Introduce appropriate automation and AI-enabled tools to improve efficiency and competitiveness.

• Ensure that the company can scale without compromising service quality or profitability.

Recruitment, Leadership & Organizational Development

• Build the initial management team and recruit employees according to business priorities.

• Establish clear organizational structures, responsibilities, performance expectations, and accountability.

• Develop a strong organizational culture emphasizing integrity, professionalism, innovation, and results.

• Identify, train, develop, and retain high-performing employees.

• Create succession planning and leadership development processes as the company grows.

Risk Management & Corporate Governance

• Identify and mitigate financial, operational, commercial, cybersecurity, data privacy, and client concentration risks.

• Establish appropriate internal controls, compliance processes, and reporting mechanisms.

• Protect the company’s reputation and ensure ethical business practices.

• Maintain transparency with ownership regarding performance, challenges, risks, and strategic decisions.

Growth & Long-Term Expansion

• Establish measurable milestones for the first 12 months and the following 2–3 years.

• Develop a strategy for entering new international markets and expanding service offerings.

• Identify opportunities to serve larger clients and secure higher-value contracts.

• Evaluate strategic partnerships, technology investments, and new business opportunities.

• Build a scalable company with sustainable earnings and long-term growth potential.