Call Centre Representative

Job Description

Title: Call Centre Representative

Company Name: SUO XI Healthcare

Vacancy: 8

Job Location: Dhaka (Shantinagar)

Employment Status: Full-time

Experience Requirements:
∎ Na

Job Responsibilities:
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to call centre protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply
∎ Must have computer skills.
∎ Previous experience in a call centre or customer service role is preferred.
∎ High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Ability to work in a fast-paced and high-pressure environment.
∎ Proficiency in using computer applications and call centre software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to maintain composure and professionalism during challenging interactions.
∎ Flexible work schedule, including evenings, weekends, and holidays.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 May 2023

Company Information:
∎ 28 May 2023
∎ SUO XI Healthcare
∎ Address : Shann Tower, 24/1 Chamelibag, C, Dhaka, Dhaka, Bangladesh, 1217
∎ Web : www.suoxihospital.com

Category: Customer Support/Call Centre

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