Call Centre Representative

Job Description

Title: Call Centre Representative

Company Name: EdVerse Global

Vacancy: 1

Age: 18 to 30 years

Location: Dhaka

Salary: Tk. 20000 - 25000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Group of Companies
∎ Freshers are also encouraged to apply.

Published: 1 Jun 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Manage large amounts of lead calls in a timely manner.
∎ Follow up the calls in a timely manner.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Make sure the CRM records are properly maintained.
∎ Seize opportunities to upsell products when they arise.
∎ Make sure the office visit and fix an appointment with the counsellors.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Frequently attend educational seminars to improve knowledge and performance level.
∎ Meet personal/team qualitative and quantitative targets.

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ EdVerse Global
∎ House: 15, Level: 5, Road: 17, Block: C, Banani, Dhaka , Bangladesh

Address::
∎ House: 15, Level: 5, Road: 17, Block: C, Banani, Dhaka , Bangladesh

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 22 Jun 2025

Category: Customer Support/Call Centre