Job Description
Title: Call Centre Executive
Company Name: Modhu Haji River View
Vacancy: Not specific
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor / Master's in any field from any recognized university / reputed institution.
Experience Requirements:
∎ 2 to 5 year(s)
Job Responsibilities:
∎ Communicate with customers via phone.
∎ Managing large amounts of inbound and outbound calls in a timely manner.
∎ Following call center "scripts" when handling different topics.
∎ Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ Identifying customers' needs, clarify information, research every issue and providing solutions
∎ Report back data of whole day work to admin on different platforms (Microsoft Word, Excel, Google Sheet, Doc, etc.)
∎ Typing speed (Both Bangla and English) should be fast and sound.
∎ Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.
Additional Requirements:
∎ Age 22 to 29 years
∎ Only females are allowed to apply
∎ Good communication skills, Negotiation Persuasion Skills, Target Oriented.
∎ The applicants should have experience in the following area(s): Call Center, Customer Relationship Management (CRM), Customer Support through Phone.
Salary: Negotiable
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2 (Yearly)
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Aug 2023
Company Information:
∎ 26 Jul 2023
∎ Modhu Haji River View
Category: Customer Support/Call Centre
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