Job Description
Title: Call Center/Support Executive for Software & IT Services
Company Name: Leadswin Limited
Vacancy: 5
Age: 24 to 35 years
Location: Dhaka (Uttara Sector 11)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
∎ 2 to 6 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, Call Center, Educational Technology (Edtech) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup
Published: 17 May 2024
Education:
∎ Diploma in Computer
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ Bachelor of Science (BSc) in Computing & Information System
∎ Bachelor of Science (BSc) in Information Technology
∎ Bachelor of Science (BSc) in Computer Applications
Requirements:
Additional Requirements:
∎ Age 24 to 35 years
∎ Applicant Should Have:Strong technical aptitude and the ability to quickly learn new software applications.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving abilities and attention to detail.
∎ Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
∎ Customer-focused mindset with a passion for delivering exceptional service.
∎
∎ Key Competencies:
∎ Customer Service Orientation: Demonstrates a commitment to providing exceptional customer service and support.
∎ Communication: Communicates clearly and effectively, both verbally and in writing.
∎ Technical Proficiency: Possesses a strong understanding of SaaS products and the ability to troubleshoot technical issues.
∎ Problem-Solving: Identifies issues, analyzes problems, and provides effective solutions.
∎ Team Collaboration: Works well with others and collaborates effectively across teams.
∎ Adaptability: Adjusts to changing priorities and remains flexible in a dynamic environment.
Responsibilities & Context:
∎ Handle inbound and outbound customer calls, emails, and chat inquiries.
∎ Provide timely and effective support to customers regarding product usage, technical issues, and account management.
∎ Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary.
∎ Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements.
∎ Educate customers on product functionalities, best practices, and provide training when necessary.
∎ Document all customer interactions and support activities in the CRM system.
∎ Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience.
∎ Identify and escalate priority issues to the appropriate channels.
∎ Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
∎ User tutorial making (text, image & video) for the relevant users.
∎ Any other tasks are given by the company.
∎ Position Overview: We are seeking a highly motivated and customer-focused Call Center/Customer Support Executive to join our dynamic support team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. You will be the first point of contact for our customers, helping them resolve issues, providing product guidance, and ensuring a seamless user experience.
∎ Key Responsibilities:
∎ Handle inbound and outbound customer calls, emails, and chat inquiries.
∎ Provide timely and effective support to customers regarding product usage, technical issues, and account management.
∎ Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary.
∎ Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements.
∎ Educate customers on product functionalities, best practices, and provide training when necessary.
∎ Document all customer interactions and support activities in the CRM system.
∎ Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience.
∎ Identify and escalate priority issues to the appropriate channels.
∎ Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
∎ User tutorial making (text, image & video) for the relevant users.
∎ Any other tasks are given by the company.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Uttara Sector 11)
Company Information:
∎ Leadswin Limited
∎ Quantum Emerald Point (5th Floor), 1/B Garib-E-Newaz Avenue, Sector-11, Uttara, Dhaka-1230.
∎
We are diligently endeavoring to construct a prepared and technologically advanced Bangladesh, poised to leverage the opportunities presented by the fourth and fifth industrial revolutions. Specifically, our efforts are focused on fostering intelligent employment opportunities through the provision of sophisticated skill development services. Our initiatives include:
EDUMAN: Offering comprehensive EdTech products and services, facilitating student migration, advancing smart healthcare solutions, and providing educare insurance services.
SKILLDEAL: Specializing in training programs for both reskilling and upskilling, alongside job placement services.
ULTIMAX: Dedicated to providing SMEs with software support, streamlined payment services, facilitating e-commerce operations, and delivering entrepreneur development training.
Through these endeavors, we aim to propel Bangladesh towards a future characterized by innovation, efficiency, and sustainable economic growth.
Address::
∎ Quantum Emerald Point (5th Floor), 1/B Garib-E-Newaz Avenue, Sector-11, Uttara, Dhaka-1230.
∎ We are diligently endeavoring to construct a prepared and technologically advanced Bangladesh, poised to leverage the opportunities presented by the fourth and fifth industrial revolutions. Specifically, our efforts are focused on fostering intelligent employment opportunities through the provision of sophisticated skill development services. Our initiatives include:EDUMAN: Offering comprehensive EdTech products and services, facilitating student migration, advancing smart healthcare solutions, and providing educare insurance services.SKILLDEAL: Specializing in training programs for both reskilling and upskilling, alongside job placement services.ULTIMAX: Dedicated to providing SMEs with software support, streamlined payment services, facilitating e-commerce operations, and delivering entrepreneur development training.Through these endeavors, we aim to propel Bangladesh towards a future characterized by innovation, efficiency, and sustainable economic growth.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Jun 2024
Category: Customer Support/Call Centre
