Job Description

Title: Call Center/Support Executive for Software & IT Services

Company Name: Leadswin Limited

Vacancy: 5

Age: 22 to 30 years

Location: Dhaka (Uttara Sector 11)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:
∎ 2 to 6 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, ISP, Call Center, Financial Technology (Fintech) Startup, Educational Technology (Edtech) Startup, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup

Published: 21 Aug 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computing & Information System, Bachelor of Science (BSc) in Information Technology, Bachelor of Science (BSc) in Computer Applications, Bachelor of Business Administration (BBA) in Accounting & Information System

Requirements:

Additional Requirements:
∎ Age 22 to 30 years
∎ Strong technical aptitude and the ability to quickly learn new software applications.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving abilities and attention to detail.
∎ Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
∎ Customer-focused mindset with a passion for delivering exceptional service.
∎ Customer Service Orientation: Demonstrates a commitment to providing exceptional customer service and support.
∎ Communication: Communicates clearly and effectively, both verbally and in writing.
∎ Technical Proficiency: Possesses a strong understanding of SaaS products and the ability to troubleshoot technical issues.
∎ Problem-Solving: Identifies issues, analyzes problems, and provides effective solutions.
∎ Team Collaboration: Works well with others and collaborates effectively across teams.
∎ Adaptability: Adjusts to changing priorities and remains flexible in a dynamic environment.
∎ Applicant Should Have:
∎ Key Competencies:

Responsibilities & Context:
∎ Handle inbound and outbound customer calls, emails, and chat inquiries.
∎ Provide timely and effective support to customers regarding product usage, technical issues, and account management.
∎ Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary.
∎ Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements.
∎ Educate customers on product functionalities, best practices, and provide training when necessary.
∎ Document all customer interactions and support activities in the CRM system.
∎ Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience.
∎ Identify and escalate priority issues to the appropriate channels.
∎ Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
∎ User tutorial making (text, image & video) for the relevant users.
∎ Any other tasks are given by the company.
∎ Position Overview: We are seeking a highly motivated and customer-focused Call Center/Customer Support Executive to join our dynamic support team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. You will be the first point of contact for our customers, helping them resolve issues, providing product guidance, and ensuring a seamless user experience.
∎ Key Responsibilities:
∎ Handle inbound and outbound customer calls, emails, and chat inquiries.
∎ Provide timely and effective support to customers regarding product usage, technical issues, and account management.
∎ Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary.
∎ Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements.
∎ Educate customers on product functionalities, best practices, and provide training when necessary.
∎ Document all customer interactions and support activities in the CRM system.
∎ Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience.
∎ Identify and escalate priority issues to the appropriate channels.
∎ Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
∎ User tutorial making (text, image & video) for the relevant users.
∎ Any other tasks are given by the company.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Safe & corporate work environment.
∎ Prime location at Uttara, Dhaka.
∎ Huge learning opportunity.
∎ KPI bonus, reward & certificate.
∎ Long-term career opportunity.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara Sector 11)

Company Information:
∎ Leadswin Limited
∎ Quantum Emerald Point (5th Floor), 1/B Garib-E-Newaz Avenue, Sector-11, Uttara, Dhaka-1230.
∎ https://leadswin.biz/
∎ LEADSWIN LIMITED

Leadswin Limited is a forward-thinking ITES company based in Bangladesh, dedicated to driving digital transformation across various sectors through innovative platforms. Our comprehensive solutions cater to the needs of K-12 education, SME management, and career development, making us a trusted partner in the digital economy.

OUR PLATFORMS:

VALUEPLUS
ValuePlus is our cutting-edge AI learning system tailored for K-12 students, parents, and teachers. It offers a dynamic learning environment that adapts to individual learning needs, ensuring an engaging and effective educational experience. Beyond just learning, ValuePlus integrates an education insurance component, providing financial security and peace of mind to parents investing in their children`s futures.

EDUMAN
Eduman is a robust management platform designed specifically for schools and colleges. It streamlines essential operations like attendance tracking, bulk SMS communication, payment processing, and accounting. Eduman empowers educational institutions to focus more on teaching and less on administrative burdens, enhancing overall productivity and student engagement.

ULTIMAX
Ultimax is our comprehensive ERP system engineered for SMEs. It encompasses critical business functions such as accounting, inventory management, sales, and purchase tracking, as well as party management. Additionally, ULTIMAX offers mentorship and consultancy services, enabling SMEs to scale effectively and sustainably in a competitive market.

SKILLDEAL
SkillDeal is our platform dedicated to the future of work, focusing on reskilling and upskilling aligned with the demands of the Fourth Industrial Revolution (4IR). It also offers job placement and career services, bridging the gap between education and employment. SkillDeal is committed to equipping individuals with the skills needed to thrive in a rapidly evolving job market.

Address::
∎ Quantum Emerald Point (5th Floor), 1/B Garib-E-Newaz Avenue, Sector-11, Uttara, Dhaka-1230.
∎ https://leadswin.biz/
∎ LEADSWIN LIMITEDLeadswin Limited is a forward-thinking ITES company based in Bangladesh, dedicated to driving digital transformation across various sectors through innovative platforms. Our comprehensive solutions cater to the needs of K-12 education, SME management, and career development, making us a trusted partner in the digital economy.OUR PLATFORMS:VALUEPLUSValuePlus is our cutting-edge AI learning system tailored for K-12 students, parents, and teachers. It offers a dynamic learning environment that adapts to individual learning needs, ensuring an engaging and effective educational experience. Beyond just learning, ValuePlus integrates an education insurance component, providing financial security and peace of mind to parents investing in their children`s futures.EDUMANEduman is a robust management platform designed specifically for schools and colleges. It streamlines essential operations like attendance tracking, bulk SMS communication, payment processing, and accounting. Eduman empowers educational institutions to focus more on teaching and less on administrative burdens, enhancing overall productivity and student engagement.ULTIMAXUltimax is our comprehensive ERP system engineered for SMEs. It encompasses critical business functions such as accounting, inventory management, sales, and purchase tracking, as well as party management. Additionally, ULTIMAX offers mentorship and consultancy services, enabling SMEs to scale effectively and sustainably in a competitive market.SKILLDEALSkillDeal is our platform dedicated to the future of work, focusing on reskilling and upskilling aligned with the demands of the Fourth Industrial Revolution (4IR). It also offers job placement and career services, bridging the gap between education and employment. SkillDeal is committed to equipping individuals with the skills needed to thrive in a rapidly evolving job market.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Sep 2024

Category: Customer Support/Call Centre