Job Description
Title: Call Center Team Leader (Telesales)
Company Name: Rivertel Ltd
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ You must have graduated from any reputed university or institution.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ We are looking for a highly motivated and skilled Call Center Team Leader/Supervisor (Telesales) to join our team. The ideal candidate should have excellent communication skills in both English and Bengali, keep up-to-date knowledge of the telecommunications sector, and possess computer skills.
∎ Shift: Night(8pm-5AM)
∎ Office Location: Baridhara J Block
∎ (We encourage you to apply from a location near our office.)
Job Responsibilities:
∎ Responsible for aligning his operations / team to the organizational goals & supporting cross departments in ensuring efficiency & optimization where possible.
∎ Lead and motivate a team of telesales agents to achieve their sales targets.
∎ Monitor and drive individual and team performance against a set of key performance indicators (KPIs).
∎ Maintain ongoing coaching, training and development for your team.
∎ Leading team meetings, educating and coaching regarding processes and practices, and setting organization expectations to employees
∎ Ensure a positive mindset and customer-focused attitude remain throughout.
∎ Prepare weekly reports for the line manager and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
∎ Keep updated knowledge of the telecommunications sector and competitor activity.
∎ Complete tasks assigned by the superiors and assisting other management team members in identifying trends and establishing contact center goals
∎ Send monthly sales reports to clients and analyzing contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
∎ Taking on other tasks or projects to support employees, other managers, and contact center operations.
Additional Requirements:
∎ Experience of at least 2 years in call center telesales and customer support operations.
∎ Experience in the following areas: call center team leader/supervisor, customer service.
∎ Excellent communication skills in both English and Bengali
∎ Computer skills are a must.
Salary: Tk. 35000 - 45000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Dec 2023
Company Information:
∎ 19 Nov 2023
∎ Rivertel Ltd
Category: Customer Support/Call Centre
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