Job Description
Title: Call Center Team Leader
Company Name: MY Outsourcing Ltd.
Vacancy: 03
Age: 24 to 32 years
Location: Dhaka (Banani)
Salary: Tk. 13000 - 18000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 29 Dec 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 24 to 32 years
∎ Experience in telecommunication and bank call center is preferable
∎ Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill KPI.
∎ Flexibility to work till late and over night shifting minimum 3 days a week
∎ Must have good communication skill in Bangla and English with proper accent
∎ Good computer skill is required with good typing skill
∎ Good reading and writing skill in both Bangla and English
∎ Applicants have to be smart, energetic and good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Good command in Microsoft office and CRM software specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus.
Responsibilities & Context:
∎ Maintain the designated teams Train up and qc the teams Regular reporting for the process
∎ Prepare roaster plan for the agents Call analysis and plan for process betterment
∎ Process upgradation planning Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents
∎ Maintain the designated teams Train up and qc the teams Regular reporting for the process
∎ Prepare roaster plan for the agents Call analysis and plan for process betterment
∎ Process upgradation planning Meeting the target KPI
∎ Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
∎ Daily and monthly attendance of the team agents
Skills & Expertise:
Compensation & Other Benefits:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Read Before Apply: Please submit your updated CV with attached photo.
Freshers are not allowed to apply.
Company Information:
∎ MY Outsourcing Ltd.
∎ House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
Address::
∎ House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
∎ We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
Application Deadline: 28 Jan 2025
Category: Customer Support/Call Centre
