Call Center Supervisor
Job Description
Title: Call Center Supervisor
Company Name: SuperTel Limited
Vacancy: 1
Job Location: Dhaka, Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Call Center Supervisor Qualifications:
∎ Bachelor's Degree
∎ Skills Required: Administration, Call Centre Supervision/ Management, Leadership, Microsoft Excel, Reporting, SPSS, team work
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
call center training, Call Centre Supervision/ Management, customer focus, Customer Relationship Management (CRM), Customer Service, Fluent in speaking English, Informing Othe, Reporting, Verbal Communication
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Job Responsibilities:
∎ Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
∎ Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
∎ Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
∎ Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
∎ Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
∎ Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
∎ Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
∎ Experience in Call Center tools: 1. Vicidial 2. WFM 3. Excel (advanced level) 4. Erlang Calculations 5. Reporting
Additional Requirements:
∎ Age 21 to 35 years
∎ Both males and females are allowed to apply
∎ MUST BE VERY GOOD IN ENGLISH
∎ 3+ years of managerial experience in a call center
∎ Customer service/call center experience is a MUST
∎ Experience in Call Center tools: 1. Vicidial 2. WFM 3. Excel (advanced level) 4. Erlang Calculations 5. Reporting
∎ Motivated self-starter
∎ Excellent verbal communication skills both in ENGLISH and Bengali
Salary:
∎ Negotiable
∎ As per company policy
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Mar 2022
Company Information:
∎ 13 Feb 2022
∎ SuperTel Limited
∎ Business : Call Center/BPO/Outsourcing/Contact Center
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 5th Mar 2022
Similar Jobs
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Executive/ Sr Executive: Front Office and Customer Management
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Executive (Customer Support and Transcription)
Office Executive - Night Shift
Executive (Female)
Facebook Group