Call Center Supervisor / Call Center Agent

Job Description

Title: Call Center Supervisor / Call Center Agent

Company Name: Singer Bangladesh Limited

Vacancy: 06

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ • Build sustainable relationships and engage customers by taking the extra mile
∎ • Manage large amounts of inbound and outbound calls in a timely manner
∎ • Follow communication “scripts” when handling different topics
∎ • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
∎ • Seize opportunities to upsell products when they arise
∎ • Meet personal/team qualitative and quantitative targets

Additional Requirements:
∎ Age 24 to 28 years
∎ Standard Bengali Pronunciation
∎ Proficiency in communicative English
∎ Knowledge on Computer, including MS Office package
∎ Female candidate, media personnel will be preferable

Salary:
∎ As per Company Policy

Application Deadline: October 20, 2019

Company Information:
∎ Singer Bangladesh Limited
∎ Address : 5B, Road # 126, Gulshan-1, Dhaka - 1212
∎ Web : www.singerbd.com
∎ Business : Electrical & Electronics Goods Manufacturing and Marketing

Category: Customer Support/Call Centre