Title: Call Center Representative
Company Name: Bashundhara Employment Services
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ O Level, A Level, Bachelor degree in any discipline
∎ Preferred Professional Certification: Call Center,Customer Service,IELTS
∎ Training/Trade Course: Call Center Training,Customer Service Training,English Language
∎ Skills Required: Call Center, Call Centre Supervision/ Management, Call centre training
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Hospital or Diagnostic Centre, International Call Center
Job Responsibilities:
∎ Ready to join the smartest and fastest-growing Medical Sector Industry? This Company is seeking, experienced Call Center Representatives to join our team.
∎ Answer questions about Covid-19 Test Registration, Test Result & other information's .
∎ Use Call Center systems to manage prospects.
∎ Manage large amounts of Outbound Calls in a timely manner.
∎ Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
∎ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
∎ Utilizing software, databases, scripts, and tools appropriately.
∎ Adhering to all company policies and procedures.
Additional Requirements:
∎ Age 23 to 30 years
∎ Both males and females are allowed to apply
∎ Call Center experience is mandatory.
∎ Fluency in English has to be good.
∎ Technical Specification Requirements:
∎ 01. Desktop / Laptop with Webcam facility;
∎ 02. Good & Stable internet connection;
∎ 03. Noise Cancellation headset;
∎ 04. Having Good Power Backup (In Case of Sudden Electric Surge).
Salary: Negotiable
Application Deadline: 27 Jul 2020
Company Information:
∎ 22 Jul 2020
∎ Bashundhara Employment Services
∎ Address : Tropicana Tower, Level 6 & 7, 45 Topkhana Road, Dhaka-1000, Bangladesh.
∎ Web : www.bashundhara-bd.com
∎ Business : Bashundhara Employment Services is a reliable & renowned recruiting Agency in Bangladesh.
Category: Customer Support/Call Centre
Source: bdjobs.com