Call Center Operators
Job Description
Title: Call Center Operators
Company Name: Doer Services Limited
Vacancy: 05
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Type of Employment: Contractual
∎ Job Location: Head Office/Liaison Office, Dhaka
∎ Reports to: Supervisor, Call Management
Job Responsibilities:
∎ Answer incoming calls and respond to customer’s emails
∎ Receiving customer complaints and forwarding the complaint to concern dept.
∎ Provide product and service information to customers
∎ Listening and understanding of customers complaint and need to provide suitable solutions to customers
∎ Research the required information using available resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document and alert the management team of trends in customer calls
∎ Maintain customer confidentiality
∎ Follow up customer calls where necessary
∎ Reporting day to day activities to the concern authority
∎ Perform any ad hoc duties assigned by the company
Additional Requirements:
∎ Age 20 to 27 years
∎ Minimum 1-2 years’ experience in Call Center.
∎ Both males and females are allowed to apply
∎ Ability to stay calm and react effectively while handling customers and emergencies.
∎ Good command on office applications (MS Word, MS Excel, MS Outlook etc.)
∎ Must have good communication skill on Bangla and English with proper accent.
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Should have knowledge of telephone equipment.
∎ Able and willing to work under pressure and meet the challenges.
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 May 2022
Company Information:
∎ 11 May 2022
∎ Doer Services Limited
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 21st May 2022
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