Call center executive

Job Description

Title: Call center executive

Company Name: vivo Bangladesh (Head Office)

Vacancy: 2

Location: Dhaka

Salary: Tk. 15000 - 18000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication
∎ Freshers are also encouraged to apply.

Published: 13 Mar 2024

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Responsibilities & Context:
∎ Identify customers' needs, clarify information, and provide solutions and alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media platforms regularly.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls on time.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ The survey selected handset models and provided the report as per requirement from the factory
∎ Suggesting customer problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the factory (headquarters) through an online questionnaire.
∎ Identify customers' needs, clarify information, and provide solutions and alternatives.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media platforms regularly.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls on time.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ The survey selected handset models and provided the report as per requirement from the factory
∎ Suggesting customer problems/product appearances/major complaints and providing quality feedback issues through the CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the factory (headquarters) through an online questionnaire.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.

Address::
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 12 Apr 2024

Category: Customer Support/Call Centre

Source: bdjobs.com

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