Call Center Executive
Job Description
Title: Call Center Executive
Company Name: Resource Integration Centre (RIC)
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ The applicants should have experience in the following area’s Call center training, Customer Support through Phone
∎ Skills Required: Customer Care, Phone call, Stress Management
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Management, Customer Service
∎ The applicants should have experience in the following business area(s):
Micro-Credit
Job Responsibilities:
∎ A. Inbound Calls:
∎ • Document member/caller complaints and forward them to the MIS Team for further investigation.
∎ • Respond to member inquiries and provide assistance related to loan applications, including loan types, required documentation, and the loan disbursement timeline.
∎ • Offer comprehensive information about loans, services, and Savings Scheme provided by the organization.
∎ • Handle inquiries from candidates regarding interview scheduling, necessary documentation, and starting dates for open positions.
∎ • Verify member's mobile numbers and basic information (Name, father's name, spouse's name, etc.).
∎ • Provide branch information (Address, phone numbers, etc.) to callers.
∎ • Inform members about their current information like loan and savings balance, installments payments etc.
∎ B. Outbound Calls:
∎ • Cross-check loan disbursement amounts and take members feedback on disbursement process.
∎ • Verify member's mobile numbers and basic information (Name, father's name, spouse's name, etc.).
∎ • Make HR department-related calls, including recruitment, joining, exam schedules, address and document information provide for candidates.
Additional Requirements:
∎ Age 18 to 30 years
∎ Only females are allowed to apply
∎ As per organizational policy.
Salary:
∎ Tk. 22000 (Monthly)
∎ As per organizational policy.
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per organizational policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Apr 2023
Company Information:
∎ 4 Apr 2023
∎ Resource Integration Centre (RIC)
∎ Address : Plot # 88/A/KA, Road # 7/A, Dhanmondi, Dhaka-1209, Bangladesh
∎ Web : www.ric-bd.org
∎ Business : RIC Established as a non-government organisation in 1981, RIC was founded by a group of distinguished social workers eager to support national development efforts in Bangladesh. Commencing operation with a relief, rehabilitation and financial assistance programme for rural women, RIC developed a traditional focus on rural sector development, targeting, in particular, women. Since that time, through innovation, dedication and hard work, RIC has been able to progress and diversify; to become a national-level NGO active across the country and in many development areas.
Category: Customer Support/Call Centre
: As per organizational policy.
Source: bdjobs.com
Deadline Expired on 15th Apr 2023
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