Call Center Executive - Operation & Technology Department

Job Description

Title: Call Center Executive - Operation & Technology Department

Company Name: Zara Zaman Technology Ltd.

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE,ETE,EEE

Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Computer skill, Good communication skills
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Attending inbound and outbound customer calls
∎ Giving customer service over the phone, Email
∎ Receiving customer complaint and forwarding the complaint to concern dept.
∎ Listening and understanding of customers complaint and have to provide suitable solutions to customers
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Timely reporting of daily incoming and outgoing call.
∎ Must be shifting and roaster duty.
∎ Knowldge on Alternate Delivery Channels product (ATM,CRM,CDM,POS etc ) will be added as advantage.

Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Good command on office applications (MS Word, MS Excel, MS Outlook etc.)
∎ Should have good communication skill at Bangla & English both verbal & speaking.
∎ Being able to work in shift & willing to work in Govt. holidays
∎ Able and willing to work under pressure and meet the challenges.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival bonus And others will be determined according to the company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Sep 2021

Company Information:
∎ 5 Sep 2021
∎ Zara Zaman Technology Ltd.
∎ Address : Venture Tower(7th Floor), 3 Bir Uttam, A.K Khandakar Road,Mohakhali C/A,Dhaka-1212
∎ Web : www.zztlbd.com
∎ Business : Zara Zaman Technology Ltd. (ZZTL) is one of the most trusted and renowned Technical solution provider in its domain, committed to providing impressive services in line with the latest technological trends. ZZTL has supported in enhancing the corporate image and branding of some of the most elite corporate organizations in Bangladesh. Customer service, high-quality and state of the art technology are given utmost priority, at here.

Category: Customer Support/Call Centre