Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Japan Bangla Business Center (JBBC)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Answer incoming calls and respond to customer’s emails
∎ Management and resolve customer complaints
∎ Sell products and place customer orders in the computer system
∎ Identify and escalate issues to supervisors
∎ Provide product and service information to customers
∎ Research required information using available resources
∎ Research, identify, and resolve customer complaints using applicable software
∎ Process orders, forms, and application
∎ Route calls to appropriate resources
∎ Document all call information according to standard operating procedures
∎ Recognize, document, and alert the management team of trends in customer calls
∎ Follow up customer calls where necessary
∎ Upsell products and services
∎ Complete call logs and reports
∎ Other duties as assigned

Additional Requirements:
∎ Age 21 to 30 years
∎ Only females are allowed to apply
∎ Proficient in relevant computer applications
∎ Knowledge of customer service practices and principles
∎ Excellent data entry and typing skills
∎ Superior listening, verbal, and written communication skills
∎ Ability to handle stressful situation appropriately

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per company policy.

Application Deadline: October 30, 2019

Company Information:
∎ Japan Bangla Business Center (JBBC)
∎ Address : 160, Tejgaon I/A, Dhaka-1208
∎ Web : https://www.bhalogari.com/
∎ Business : Japan Bangla Business Center (JBBC)
JBBC Corporation Ltd. is a Japan based organization running its operation in Bangladesh in various industries like automobiles, food & beverage, hotel & motel, cosmetics & toiletries, fashion house, Japan based recruiting agency and many other sectors and continuing the growth. The mission of JBBC is to bridge Japan and Bangladesh. Currently, JBBC has ventured into Bhalogari Limited, MissMe Cosmetics and Toiletries Corporation Ltd., MissMe Foods Industries Ltd. (Crème de la Crème Coffee), Japan Bangla Bridge Recruiting Agency Ltd., and Tabu Fashion.


Category: Customer Support/Call Centre